2020

British Gas has paid £1.48 million in compensation after it failed to tell 100,000s of prepayment customers it was switching top-up providers.

The Money and Mental Health Policy Institute has awarded Lloyds Bank the first-ever 'Mental Health Accessible' accreditation for businesses.

The Financial Ombudsman Service has received about 3,500 coronavirus-related complaints so far this year – and issues with travel insurance providers were the most common.

The Financial Conduct Authority has said firms should consider a range of support options – including waiving or reducing payments – under new proposals to help mortgage customers who are still struggling once coronavirus-related payment holidays end on 31 October 2020.

Local authorities in England and Wales can once again use bailiffs to collect outstanding debts from today, after a five-month suspension because of coronavirus. 

More than a million patients in England paid more than they needed to for prescriptions last year and could have saved an average of £40 with an NHS 'prescription payment certificate', new data obtained by MoneySavingExpert.com reveals.

More than 10,000 standard passport applications took over 12 weeks to process during the height of the coronavirus lockdown, new data obtained by MoneySavingExpert.com shows.

Student travel firm STA Travel UK has ceased trading, claiming it was left with "no choice" following the impact of the coronavirus crisis on tourism.

The Government has announced a last-minute extension of the eviction ban in England and Wales, which will now last until mid-September, amid warnings that thousands of renters could lose their homes when the ban ends.

Learner drivers in England and Wales have described arranging a driving test as "harder than getting Glastonbury tickets", after the Driver and Vehicle Standards Agency (DVSA) began taking bookings again after closing them for months due to the coronavirus pandemic.