2020

Energy firms will have to offer emergency credit to prepayment customers who are struggling to top up their meters under a package of new measures revealed by regulator Ofgem, designed to help vulnerable customers stay connected.

The information watchdog has fined British Airways £20 million for failing to protect the personal and financial details of some of its customers during a data breach in 2018.

Consumers would be able to get cashback from shops without making a purchase under new Government proposals, which are designed to protect access to cash. 

Travellers returning to the UK from Italy, San Marino and Vatican City will have to self-isolate for 14 days from 4am on Sunday 18 October. 

Furniture giant Ikea will allow customers to trade in their old items in return for vouchers to be spent in store under a new scheme.

A new railcard giving military veterans a third off most train travel has gone on sale today.

The information watchdog says it is "making enquiries" after buy-now-pay-later firm Klarna mistakenly sent its newsletter to consumers who shouldn't have received it.

Tesco Clubcard customers will no longer be able to exchange Clubcard points for Avios from next January.

The Bank of England has written to banks asking them to provide details on how they would cope if interest rates were cut to zero or even turned negative.

Premier Inn has said it will consider refunding customers who are unable to stay in hotels due to local lockdown travel restrictions – days after MoneySavingExpert.com revealed some with less flexible bookings had been denied refunds.