July 2020

Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines. 

Amazon's online grocery delivery service will now offer 'free' delivery on orders of £40+ to Prime members living in certain postcodes in London and the south east – but don't automatically assume it offers the best deal. 

EE, Plusnet and Sky have become the latest broadband firms to commit to doing more to help vulnerable and out-of-contract customers, as part of an Ofcom review which the watchdog claims could result in total savings for consumers of £270 million per year.

The first-ever curriculum mapped financial education textbook to hit schools in Scotland, Wales and Northern Ireland – funded jointly by MoneySavingExpert.com founder Martin Lewis and the Money & Pensions Service – has been announced today, following the successful roll-out of the original version in England.

The financial regulator has announced it will ban commission models that give car finance dealers an incentive to raise customers' costs from next year.

The Department for Business, Energy and Industrial Strategy has launched a consultation designed to better protect consumers when a business they've bought from goes bust.

Hundreds of thousands of Plusnet broadband and phone line rental customers who are out of contract will see an inflation-linked price rise in October – though if you're affected, you can leave penalty-free.

The Government is set to make it legal to witness wills virtually in England and Wales for the duration of the coronavirus pandemic.

Insurance customers struggling financially due to the pandemic will have until the end of October to ask for help such as a payment holiday or review of their premium under new proposals from the regulator. But it's NOT proposing that those already on a payment holiday should be able to extend it beyond three months.

UK holidaymakers who are due to travel within the next fortnight and who have outstanding passport applications will be able to get their new passport fast-tracked to them within five working days if they've been hit by coronavirus delays, the Passport Office has announced today.