2019

Update 5pm Fri 23 August: The British Airline Pilots' Association (BALPA) has now announced its members will strike on 9, 10 and 27 September. British Airways says it's likely many customers won't be able to travel, although flights on BA CityFlyer, SUN-AIR and Comair aren't affected. BA says affected passengers due to travel on cancelled flights will be offered refunds and re-bookings. It says it will try to avoid industrial action and protect customers' travel plans. We'll be following this story closely - in the meantime, much of the info below from when we first covered the possibility of strikes back in June still applies. Thousands of British Airways pilots are to be balloted for strike action in a dispute over pay – and could end up striking as early as August. It's unclear what disruption this could cause, but if it does go ahead here's what you need to know.

A photo taken at Gatwick Airport this morning shows that holidaymakers were being offered a shockingly low exchange rate of less than $1 for each £1 – a perfect example of why you shouldn't buy your holiday money at the airport.

The Royal Bank of Scotland (RBS) and Santander have been ordered to appoint an independent body to look at their PPI processes after they failed to send, or sent inaccurate, annual PPI reminders to customers.

A MoneySaver from Cheshire has claimed back over £4,000 using MoneySavingExpert.com's payday loan reclaiming tool after having her borrowing extended several times without additional checks on whether she could afford it – and she's hoping to get more cash back from other lenders.

Strike action from Ryanair pilots is going ahead as planned after the airline lost an attempt to stop it in the High Court – if you're affected, here's what you need to know.

Barclays current account customers faced the most internet banking issues in the past year, data released by the financial watchdog shows.

Customers of camping and clothing retailer Go Outdoors have been complaining about delayed deliveries and difficulties contacting the firm – if you're affected, here's what you need to know.

Supermarket Morrisons is trialling a 30p charge for its reusable plastic bags in some stores in Wales.

Teens and parents who've bought a 16-25 Railcard this summer will not be able to get a refund if they want to swap to the new 16-17 version – but they will be able to get £5 off their second purchase.

Credit card provider Capital One has apologised for ongoing "technical issues", as customers say they are unable to log into their accounts or make payments.