March 2019

The number of redress claims made against failed payday loans firm Wonga is "more than four times" the initial estimate given by the Financial Ombudsman Service – meaning more than 40,000 people could be out of pocket.

Major broadband providers now have to give customers a minimum guaranteed speed before they sign up – and if speeds subsequently drop and cannot be fixed within one month, you'll be able to ditch your contract penalty-free.

Virgin Media is promising better in-home connectivity for millions of customers with its latest broadband kit – but you should check if you can get a cheaper deal first. 

Challenger bank Monzo has taken the crown in our banking customer service poll, with more than nine out of 10 giving it top marks, knocking First Direct off its perch for the first time ever.

Brilliant Energy, a small gas and electricity supplier with about 17,000 domestic customers, has stopped trading. If you're a customer, your supply WILL continue as normal – here's what you need to know.

NatWest is giving 200 customers a bank card that uses fingerprint technology to verify transactions over £30, as part of a nationwide trial.

Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert.com can reveal. If you've had a letter, text or email from a debt collection firm, don't panic – we've full help on what it means and what you need to do.

Samsung's new Galaxy S10, S10 Plus and S10e officially launch today. Buying a Samsung is never MoneySaving – but if you're determined to get one, buying the right way could save you £100s/year. 

Consumers will be able to be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month – an increase from the current maximum of £150,000.

Payday loan and other high-cost credit firms use bright buttons, simple forms and images of happy people on their websites and apps to stop would-be borrowers dropping out of the application process, new academic research reveals.