2018

If you've set up a direct debit to pay off your Lloyds, Halifax or Bank of Scotland credit card and then make a one-off additional payment, your direct debit now WON'T be adjusted – so make sure you don't overpay.

Citizens Advice has lodged a 'super complaint' with the competition watchdog after finding that customers who remain loyal to firms are overpaying by £4 billion a year. The charity says the practice of overcharging loyal customers is ongoing and widespread, and has called on the Competition and Markets Authority (CMA) to "act now to stop people being exploited". Research by the charity has found that British consumers are losing £4.1 billion a year across the mobile, broadband, home insurance, mortgages and savings markets to the so-called 'loyalty penalty'. It says eight out of 10 consumers pay a significantly higher price to at least one of their providers for remaining with them. To overhaul your finances and save £1,000s, see our Money Makeover guide. What is a 'super complaint'? A super complaint can be made by a Government-designated consumer group to ask a regulator to investigate an issue or a market that it believes is working against the public interest. The regulator must publicly respond to the complaint within 90 days saying if it believes it is an issue, and how it intends to deal with it. This is the fourth super complaint Citizens Advice has made since being given the power to submit them in 2002.

People who are tricked into transferring money to a fraudster may be able to get their cash back under proposed new rules – and several major banks are to start reimbursing victims straight away.

Goldman Sachs has today launched Marcus, a new brand offering a table-topping savings account paying 1.5% – the highest rate we've seen in over two and half years.

Eleven energy firms have been rapped by Ofgem over how they handle complaints, after the regulator found more than half of customers remain unhappy with how issues have been dealt with.

Free water refill points are to be introduced in 30 Scottish towns and cities over the next two years to encourage people to top up refillable bottles.

The telecoms regulator has announced new proposals to stop mobile phone users paying for a handset they've already bought. But you don't need to wait for a change in the rules – if you're out of your minimum contract term, check now if you can switch and save £100s a year. 

Budget airline Ryanair has cancelled 150 flights scheduled for Friday due to strikes by its cabin crew in Belgium, Germany, Italy, the Netherlands, Portugal and Spain – here are your rights if you're affected.

The Welsh Government has become the first in Great Britain to launch a website and leaflet to help 'severely mentally impaired' residents access a council tax discount worth almost £400/year on average – but MSE founder Martin Lewis says others must follow suit.

Tesco Clubcard customers won't be able to swap their vouchers for Odeon cinema tickets from December, MoneySavingExpert.com can reveal.