September 2018

MoneySavers have pledged more than £11.5 million in less than one month to charitable causes as part of our 'free' wills offer.

Italy's competition watchdog has launched an inquiry into Ryanair's new hand luggage policy – which will only let passengers take a small handbag-sized carry-on into the cabin, unless they pay extra.

Energy supplier Outfox the Market has announced it is increasing the price of its variable tariff by 7.4% – meaning a typical household can no longer get an energy deal for less than £900/year.

Sainsbury's Bank credit card-holders have been hit with late payment fees after the bank changed its direct debit procedure and gave customers incorrect information about how the new system worked, MoneySavingExpert.com can reveal.

Credit reference agency Equifax has been fined £500,000 following an investigation into a hack last year, which compromised more than 15 million UK customer records. 

Curve debit card holders will benefit from fee-free spending and cash withdrawals abroad on up to £700 a month from today, even if a debit or credit card linked to it charges an overseas usage fee – but for most, a top travel card would be better.

Three water companies have been told by the Consumer Council for Water to improve customer service following a high number of complaints.  The industry watchdog has highlighted Bristol Water, Southern Water and Surrey-based SES Water as the worst performers in its latest annual report into household complaints to water firms. These companies – covering a combined 3.5 million households – will be required to report back to the watchdog to outline what steps they have taken to improve service. In total, households in England and Wales made more than 2.1 million calls to water firms to resolve problems between April 2017 and March 2018 – down 17% on the previous year. Yet nine out of 21 water companies saw an increase in the number of calls. The watchdog also highlighted a sharp rise in calls on household water suppliers, following the 'Beast from the East' as more than 200,000 people were left without running water earlier this year. Though you can't switch your water to cut costs, there are other ways to save – see Cut Your Water Bills for more.

Barclays has confirmed that its online and telephone banking services are down – and there are some issues with its app and in-branch services.

A major review of Britain's railways has been launched after an investigation into the May timetable disruption found "nobody took charge" of the situation.

Barclays has launched a new feature on its app and website which lets customers check whether callers claiming to be from the bank are genuine – while they are on the phone.