2017

Owners of potentially dangerous Hotpoint, Indesit and Creda tumble dryers have been warned by the appliances' maker Whirlpool not to use the machines until they've been repaired, in a U-turn on its previous advice that they could be used under supervision.

MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs seeking recommendations on how consumers' rights could be better served.

British Gas is to launch a customer rewards scheme from April that will include Sky TV deals and energy discounts for its longest-standing customers. However, it's not yet clear what the savings will be, so you should continue to keep an eye out for cheap deals available elsewhere.

Drivers of older and more polluting cars entering central London will have to pay a daily £10 emissions surcharge from 23 October 2017, on top of the existing £11.50 congestion charge.

Budget airline Easyjet has quietly scrapped its free refund trick, which meant passengers whose flights fell in price after booking could get the difference back in vouchers, MoneySavingExpert.com can reveal. Yet if you booked a flight before Monday or are a member of one of its loyalty clubs you may still be able to use the trick – here's how to check if you're affected.

Disabled customers and employees are to be given a voice to promote change and trigger improvements in various industries, following the launch of a Government initiative today.

Grocery shoppers are being hit by hidden price hikes in the form of 'shrinkflation', with packet sizes for popular brands such as Birds Eye, Maltesers and Mr Kipling getting smaller, according to a new analysis.

More than 300,000 shoppers with catalogue brands Ace and Studio are in line for refunds after they were flogged near-useless accidental damage and theft cover for their clothing purchases.

First Direct has once again been crowned king of customer service in MoneySavingExpert.com's biannual banking poll, while Barclays has the dubious honour of taking home the wooden spoon.