November 2017

Energy regulator Ofgem is to introduce new rules to cap installation costs for customers who are forced to have prepayment meters fitted, and will ban charges altogether for the most vulnerable customers.

Broadband and home phone customers with the biggest telecoms providers will soon be automatically compensated for poor service or missed appointments, under a new scheme set to be up and running by early 2019.

A number of NHS hospital trusts have put tax refund claims from staff on hold, while others are threatening to take back money already paid out, amid mounting confusion over whether NHS workers can reclaim tax and national insurance they paid while training.

Millions of Premium Bond holders will have a better chance of winning from next month as NS&I is boosting the prize fund, following last week's Bank of England base rate rise.

Victims tricked into transferring cash from their bank to a fraudster's account may be reimbursed from next year under new rules to tackle a surge in so-called 'transfer scams'.

Not-for-profit energy provider Ebico has launched a tariff that offers Economy 7 users 'free' electricity at night - but don't assume the word 'free' means this will be the cheapest tariff for you.

SSE and Innogy SE - the owners of Npower - have confirmed they've reached an agreement to merge their energy supply businesses.

Millions of Lloyds, Halifax and Bank of Scotland customers have seen their overdraft costs rise this month, some by hundreds of pounds a year.

BT has warned it's hiking some broadband prices by up to £30 a year in January, and that some BT Sport customers will have to pay up to £36 extra a year.

You'll soon be able to send cash to your family and friends using Facebook's Messenger app – here's what you need to know about the latest way to pay.