February 2017

Benefit claimants who didn't appeal decisions made by tax credit-checking firm Concentrix to amend or cancel their claims will have their cases reviewed, according to HM Revenue & Custom's (HMRC's) response to a report by the Work and Pensions Committee.

Customers of the Craft Channel have been left without orders or refunds after the company behind the TV outlet entered administration during the Christmas shopping season. If you've been left hanging by a thread there are steps you can take to claw back your cash.

The Government has today kick-started the sale of pre-2012 student loan debt and has been quick to dismiss concerns the process could negatively impact graduates.

Customers of ticket reselling site Viagogo have been left hundreds of pounds out of pocket after they weren't informed of the total price of their booking – which included additional fees of up to £300 – until after they'd been billed. The website has admitted it suffered an online glitch and will refund those affected.

Santander has confirmed it will review a "misunderstood" clause in its buy-to-let mortgage terms, which states landlords must increase rents by "as much as reasonably can be achieved".

A new Government payment scheme for widowed parents could end up pushing some claimants "onto the breadline" according to a mum of two who has relied on "lifesaving" payouts made under the existing system since her husband passed away six years ago.

Npower has announced huge price rises for 1.4 million customers on its standard variable tariff from March, with a typical dual- fuel household's energy bill set to soar by about 10%.

Banks will be forced to make banking easier and fairer for millions of customers from later this year after receiving a "strict timetable" from the competition watchdog.

A group of commuters hit by months of strikes and disruption on Southern Rail services have applied for a judicial review to examine the Government's "ongoing failure" over the crisis.

EE customers in London and the South East who left it to the last minute to complete their online self-assessment tax return were prevented from logging in to their HM Revenue & Customs (HMRC) account last night, after a blip in the network meant text messages were blocked. HMRC has promised you won't be penalised if you've been affected, though.