2016

Customers who recently made a complaint to their energy supplier are less satisfied with how it was handled compared to two years ago, Ofgem has revealed, with Npower considered to be the worst supplier at handling complaints.

Economy Energy is being investigated by Ofgem amid fears its marketing and telesales practices could have broken the rules.

Energy giant E.on has paid out £1.2 million to customers and a further £1.9 million to energy charities following discussions with the regulator Ofgem, after it failed to offer compensation when its agents missed appointments.

Derbyshire County Council is understood to be the first local authority in the country to temporarily scrap many term-time holiday fines, while it awaits the outcome of a potential Supreme Court case.

University students will be able to get 10% off their weekly food shop for the next three months, after Morrisons teamed up with student discount company UNiDAYS.

Millions of Co-op members can now bag a 5% reward on own-brand products and services, after the mutual revamped its membership scheme.

We love a nifty MoneySaving trick, which is why every week in this email we feature loopholes and quirky tips. Once in a while we throw them together, so you've a stash of juicy savers - and now's that time. Enjoy...

Customer complaints have increased at almost half of all water suppliers serving England and Wales, with gripes over billing and charges accounted for over 60% of all complaints across the industry, according to a consumer body.

Tesco Bank has today launched the longest-ever 0% purchases card, offering almost two and a half interest-free years on spending.

Cases of financial fraud have increased by more than 50% year-on-year with more than one million incidents reported in the first half of 2016, latest figures from Financial Fraud Action (FFA) have shown.