2016

A pioneering voice recognition security system introduced by First Direct is failing to recognise some account-holders, with a number of customers left furious after being wrongly locked out of their accounts.

Santander has ditched its cashback-paying 123 credit card for new customers, replacing it with the new lower-paying All in One card.

Passengers who have booked certain short-haul flights with British Airways taking off from 11 January next year may want to pack some extra snacks after the airline announced it will no longer be providing complimentary food and drink.

Telecoms giant TalkTalk has been fined a record £400,000 by the Information Commissioner's Office (ICO) after a huge breach of its customers' data last year.

Winners of Blue Peter badges will no longer get free entry to Legoland Windsor, Chessington World of Adventures or dozens of other attractions run by Merlin Entertainments from the start of next year, after the firm ended its long-standing agreement with the BBC.

Facebook is launching its own free-to-use classified-ads platform for buying and selling goods locally, although it won't interfere with independent buying and selling groups already set up on the site.

A faulty Hotpoint tumble dryer owner who was refused a refund by his credit card provider Nationwide has had the decision overturned by the Ombudsman – triggering a rethink by the building society on other similar cases. Here's what the ruling means and how you can try to claim from your credit card company.

More than 1,000 Very customers who paid for reduced-price PlayStation 4s have been left disappointed after the online retailer failed to deliver the consoles and has now cancelled orders due to lack of stock.

Energy watchdog Ofgem has launched an investigation into supplier 'E' following concerns over the company's sales practices.