2016

A number of holidaymakers who have booked with major online travel agent Alpharooms have reported turning up to hotels booked through the site only to be forced to pay again or seek alternative accommodation because their rooms hadn't been paid for.

Thousands of GB Energy Supply customers have been slapped with eye-watering price hikes after the gas and electricity supplier cranked up its standard variable tariff by an average of 30%.

HM Revenue & Customs contractor Concentrix has told MPs that up to 95% of tax credit claimants who have so far appealed against their payments being cut have had the decision successfully overturned.

I'll never forget three women coming to speak to me, by chance one after another, after an Ideal Home Show talk. All were in their 40s-50s, all had lost their husbands in the last few months, and all were desperate: "I'm in dire straits, where do I start?"

If you're flying on budget airline Ryanair, from next month you'll have to pay a fee if you want to check in more than four days before you fly.

Customers with a John Lewis Partnership credit card have been struggling to pay off their bills online this week after a scheduled weekend outage overran by several days – but the firm has now promised to refund late payment charges for those affected.

Shoppers are reporting a shortage of dozens of popular household brands at Tesco. But if you're frantically searching for your fix of Marmite, Hellmann's or PG Tips, it's actually possible to slash costs by buying the same brand elsewhere or downshifting to an own-brand equivalent.

Long-suffering Southern rail passengers will be among the first in the UK to benefit from a new Government scheme that will force firms to pay out if a train is more than 15 minutes late – but the scheme won't be rolled out across the country until at least 2020.

Airline Monarch has announced it has successfully renewed its Air Travel Organiser's Licence (ATOL) less than 24 hours before it was due to expire, ensuring its flights can continue operating as normal.

Members of Waitrose's loyalty cards programme are no longer able to get a totally free tea or coffee from all of its stores, after the supermarket began trialling a new scheme which requires shoppers in some areas to buy something before qualifying for a free drink.