September 2016

Parents of students going to university are facing a large hidden hike in the amount they are expected to contribute to support their child's living costs, with some now asked to pay over £5,300 a year, MoneySavingExpert.com analysis reveals.

Fraud procedures at Lloyds, Halifax and Bank of Scotland have been placed under review after a MoneySavingExpert.com investigation revealed lost and stolen contactless cards can be used by crooks months after they're cancelled – with some banks failing to spot dodgy payments.

If your entire tax credit claim was wrongly stopped by the contractor Concentrix you'll receive a lump sum repayment, HM Revenue & Customs said today – but if only part of your claim was removed or reduced, you'll have to wait to get the money back in instalments.

Mobile network Three has followed Apple in offering an interest-free payment scheme which lets you buy a new iPhone 7 in monthly instalments without paying a penny in interest – but you will need to commit to a 12-month Three Sim-only contract.

Yahoo has admitted that personal information from at least 500 million user accounts has been stolen, in what may be the largest-ever publicly-announced data breach. If you think you may have been affected you should urgently change your password - here's what else you can do to protect yourself from this and other high-profile hacks.

Consumer group Which? has filed a ‘super-complaint’ with the Payment Systems Regulator (PSR) demanding banks do more to help customers who've lost money after being tricked by con-men into making a bank transfer.

Customers who recently made a complaint to their energy supplier are less satisfied with how it was handled compared to two years ago, Ofgem has revealed, with Npower considered to be the worst supplier at handling complaints.

Economy Energy is being investigated by Ofgem amid fears its marketing and telesales practices could have broken the rules.

Energy giant E.on has paid out £1.2 million to customers and a further £1.9 million to energy charities following discussions with the regulator Ofgem, after it failed to offer compensation when its agents missed appointments.

Derbyshire County Council is understood to be the first local authority in the country to temporarily scrap many term-time holiday fines, while it awaits the outcome of a potential Supreme Court case.