2014

Energy Secretary Ed Davey wants the energy regulator to look into the profits the big six energy companies make on gas bills.

Energy firms may have promised to freeze prices after the Government cut green levies – but the cost of fuel will still rise in the long term, energy experts are warning.

Callers who've rung BT's 118 500 directory enquiries number since September 2011 could be due a refund after the firm was found guilty of not making prices clear and keeping customers on the line for too long.

If you've been affected by today's Tube strike, you won't be able to get a refund for delayed or cancelled journeys.

Dieters should avoid signing up to slimming aid trials from website Raspberry Ketone Fresh, after hundreds of customers reported having unexpected payments of over £150 taken from their accounts.

Update: 6 February 2014: The RBS Group has confirmed that any missing interest has now been credited to affected NatWest and RBS customers' Isa accounts.

Lloyds Banking Group has set aside another £1.8 billion to deal with claims for mis-sold payment protection insurance (PPI), meaning the bill for its part in the scandal could top £10 billion.

If you're one of the seven million people who bought Card Protection Plan (CPP) card insurance, you can start claiming your money back from mid-February, the Financial Conduct Authority has announced. Watch for a claim form in the post over the next few weeks.

Past and present Direct Line, Churchill or Tesco customers who've cancelled car insurance or breakdown policies could be in line for a refund after a system error was discovered.

Visitors to London who plan to take one of the capital's red buses will need to use an Oyster smartcard or contactless credit or debit card from this summer, as cash fares are being abolished.