2011

Royal Bank of Scotland (RBS) and Natwest have been hit with a multi million pound fine for poor complaints handling, while five other banks have been ordered to improve processes for dealing with gripes.

HSBC is deliberately stalling compensation claims at the Ombudsman for mis-sold debt insurance, a leaked letter reveals.

Asda has launched an ambitious guarantee to be at least 10% cheaper than its supermarket rivals.

A major credit card shake-up will be complete this month with all providers set to stop penalising those who spend on their plastic after making a balance transfer.

Norwich and Peterborough Building Society (N&P) has revamped its Gold Account to make it the cheapest for spending overseas.

Chancellor George Osborne insists today's VAT rise from 17.5% to 20% is a "tough but necessary step" towards Britain's economic recovery.