Santander has once again been ranked the worst bank for service by an overwhelming margin, according to a poll of over 9,000 MoneySavingExpert.com users.
Many Yorkshire and Clydesdale Bank mortgage holders have reported getting payment demands written off after a computer error meant 18,000 were undercharged for up to two years.
The owner of two major cashback websites is set to go bust meaning users won't get the majority of the hundreds of thousands of pounds they had collectively accrued.
The Government has opted against setting up a state-backed Post Office Bank because it would be too time-consuming and expensive, ministers have announced.