Should I train bank staff … provided they check the spelling?

One MoneySaver, Chris, sent me an e-mail. He was doing a survey via Home Of research for a bank (he did say which he thought it was, but, as he wasn’t 100%, I won’t include it). It was about things it could do to increase customer satisfaction, and improve itself from a customer perspective. One option was...

More searched than Obama… how do you react?

I’ve just been contacted by a newspaper running a story based on Hitwise’s (the web monitoring specialists) press release, which says in Q4 2008, I was the most searched personality in the UK, unbelievably beating Barack Obama by 11%! The story is here – Hitwise blogs. It’s a bit of a challenge to know how to comment...

We’ve hit the big 3,000,000!

I’ve just come back from a lunch meeting to discover we cracked a new landmark. There are now 3,000,000 people being sent the weekly email. It’s a staggering number, not far from 1 in 10 working adults in the UK. As always I’m very proud of the site, my MSE team, and what we’ve achieved, and huge...

Making Google’s Top Ten. Above Hannah Montana & below Cheryl Cole…

The following Telegraph guide to top search terms on Google has just been pinged to me by a friend. I was quite surprised when I read it that both the website and I make different Google top ten search terms.

2,500,000 now get the email: 1,030,000 new recipients in the last 12 months.

HOORAH! At 18:28 today, the 2,500,000 person joined this site’s weekly tips email. That’s 1,027,000 more than at the same time 365 days ago. What do you call 2,500,000? It feels like it should be a special number with its own name… like a quarter of a Tenmillion. This landmark means MoneySavingExpert.com’s now at a scale similar...

Tool to find how big websites really are…

Many wee websites claim 100,000s hits, even though a hit means nothing. If you really want to see how big a website is, the rather clever Google Trends will now allow you to map the popularity of sites against each other.