“You don’t need to pay to reclaim” – that’s the message we’ve been pushing this week, in a major joint campaign with Which? Yet many have asked if this means it’s never right to use a claims company. Like most things it’s never completely binary, so I wanted to jot down some thoughts.

Having just had a coffee meeting, I experienced Starbucks’ new corporate policy of asking everyone their name. It didn’t make me feel warm and fuzzy – I actually found it rather intrusive. I don’t want my name shouted across the store. Why does the coffee purchase need personalising? So I’ve a cunning plan…. Of course this isn’t...

It’s easy to assume that in the current poor economic times, no-one has savings. Yet many, including those feeling the pinch, are savers, who are suffering cripplingly low interest rates and want information.    Trying to discuss savers’ issues in mainstream broadcast media can, on occasion, be a tough sell. I’ve been told a few times, "none...

Stamp prices are going to rocket on 30 April. 1st class letter-sized stamps will rise from 46p to 60p, and 2nd class letter-sized stamps from 36p to 50p. Lots of people have been asking me if they should stock up now in order to sell them for huge profit later. Well… it’s possible, it’s legal, but it...