Well done Tesco credit card. A MoneySaver, Simon, has just forwarded an e-mail he got from it about the XL holiday firm collapse.
Rather surprisingly, the company is actually informing its customers they can claim from it under Section 75 of the consumer credit act (see Consumer Rights guide) that says the card issuer is jointly liable if things go wrong on purchases over £100. Normally card companies try to manipulate around these claims, and make it difficult. So plaudits to Tesco for being so consumer friendly…
Here’s a copy of its e-mail:
“Recommendations to Tesco Credit Card customers who purchased XL Airlines tickets
Dear Customer,
As you may be aware, XL Leisure Group today announced it had been placed in administration.
If you have purchased a package deal or flights with XL Leisure Group using your Tesco Credit Card we recommend you take the following steps:-
1) If you have booked a flight or package deal with XL Leisure Group* in the UK via ATOL Tour operators
– You should make a claim through ATOL who can be contacted on 0207 637 24 44 or via their website at www.atol.org.uk
2) If you have booked a holiday through Medlife Hotels
– You should check your travel insurance policy as it may provide cover for accommodation failure.
3) If your flight is not covered by the ATOL arrangements and you paid for it using your Tesco Credit Card– You may be entitled to a refund. Customers are advised to send a covering letter and a copy of all documents, including tickets if available to:
Tesco Credit Cards – Chargebacks & Disputes Department
Credit Card Centre
Thanet Grange
Westcliff on Sea
SS0 0EJ
Whilst we hope you have not been affected by this issue we hope by following the above advice we can help you through this uncertain time.”
Have you had similar from any other cards?
