Eek, my competitiveness embarrassed me at the Ultimate News Quiz

Eek, my competitiveness embarrassed me at the Ultimate News Quiz

Eek, my competitiveness embarrassed me at the Ultimate News Quiz

The Ultimate News Quiz is an annual event, where teams/tables from across broadcast news organisations compete in aid of Action for Children. The room was jammed with many big names from TV and radio news – Andrew Marr, Adam Boulton, Emily Maitlis and others like Martha Lane Fox, Rory Bremner and more.

My agent had put a team together including me, Mrs MSE, Angela Rippon, Judi James, Dani Sinha and more. As I’m a tad competitive I was charged with being captain and marshalling the troops. Yet it was a relatively forlorn hope, Dani was our only current newscaster, other teams were jammed with people active in producing and reading news.

When quizmaster Alastair Stewart asked questions like: "Who alleged Dominique Strauss-Kahn assaulted her in a hotel room in New York?", or "What was the name of the man whose death started the Tunisian uprising?" – people who’d covered the story, or learned to pronounce it – had a big advantage.

Anyway, we ended up 18th out of 25, though it actually felt like a victory as we’d been bottom for much of the contest, but clawed our way up by playing our joker on the best round.

Embarrassing myself

Towards the end, as the table next to us, CNN, were winning, I made a wee joke of deciding to defect (one of the ladies on that team had already declared herself to me as a MoneySaver – so there had already been some cross-table banter) to savour their victory.

So, spotting an empty seat on their table I said "I want to join YOU." I was met with a raft of rather taken-aback stares, as if I’d said something truly shocking.

Then it dawned on me. While I was just there for a fun night out, for many people whose day job is working in a newsroom, this was a networking event.

To sidle across and say "I want to join you" is effectively like shrieking out "give me a job" – not exactly subtle. (And while CNN’s great, working there certainly isn’t me.) I felt my insides eating me up, and with a blush I quickly tried to rectify the situation with "this isn’t an audition, I just want to be on the winning team". 


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Does the Adam Smith Institute understand how student loans work?

Student loans will be interest free for many 2012 starters

Does the Adam Smith Institute understand how student loans work?

I was shocked and befuddled to read a confused argument in a blog by the Adam Smith Institute (ASI), supposedly the bastion of free market economics. It effectively suggested all students under the new 2012 system should be encouraged to repay their debts early. BALDERDASH!

That’s financial suicide for many. Like it or loathe it, the premise of the student loan repayment system is you contribute in accordance with earnings. Those who gain more from their education end up repaying more, and more quickly (though admittedly for very high earners the curve is perverted, see www.studentfinancecalc.com)

The Adam Smith article comments on the back of a Times Higher piece, which says:

quotes Tim Leunig of CentreForum and a lecturer at the London School of Economics as saying graduates should think twice about paying off their debts early because most will never repay the full amount within 30 years, after which time arrears are written off".

Well Tim is 100% right – and he knew I’d say that (and probably blog on it) which is probably why he tweeted this, so I’d see:

The Adam Smith Institute thinks I am "morally bankrupt" (!) Still, @MartinSLewis agrees with me: www.moneysavingexpert.com/students/student-loans-repay"

Why overpaying student loans can be dangerous

Even current graduates should think carefully before repaying student loans any quicker than needed. Because the interest rates are so low (1.5% for most), they could earn more by saving it (see Should I repay my student loan?).

Under the new system, while the interest is higher for some, many won’t repay in full within the 30 years before it wipes. So for them to overpay often doesn’t make sense, as paying more doesn’t usually reduce their future repayments (though overpaying does work for some in this situation depending on the interrelation of interest and when they overpay, but let’s leave that for another day).

Let me use a simple example

Student loans are repaid after graduation at a rate of 9% of everything you earn above £21,000 (this threshold will rise). So if you never earn above the threshold, you never repay a penny. Therefore overpaying here is clearly throwing money away.

Now an example of someone earning more

Even a graduate on a starting salary (£22,000) which rises at 3% above inflation for 30 years, who has taken the full £9,000 tuition fee and away from home (non-London) maintenance loan of £5,500 would have accrued a total borrowing of around £43,500.

According to www.studentfinancecalc.com, their repayment over the 30 years before the debt is written off (at today’s prices) would be £27,410 – far less than their original borrowing. So even then, most overpayments wouldn’t reduce the amount paid back. For more on how this works see Student Loans 2012 Mythbusting.

With that said, you can see why I was surprised about the Institute’s view. It goes on to attack Tim’s view saying:

What he really means is that failing to repay is a good kick in the ass to every hardworking taxpayer now stumping up the cash".

Ridiculous. As I’m sure Adam Smith himself would’ve understood, the loan repayment system is more of a hybrid between a loan and a tax. It’s proportionate to earnings, doesn’t go on your credit file and if you lose income you don’t need to repay, as it’s paid through the payroll.

In Australia they call it a ‘contribution system’, not a tax. So let’s be plain, this is a predefined contribution the graduate must make. Yet the ASI is arguing people should volunteer to pay more, even when it won’t save them anything.

The Adam Smith Institute’s point is about Government outlay

Of course, its argument is that if people paid more, it’d help the Government out, especially as under the new system fewer people will repay in full than before.

Yet again I think this is a weak point…

  • It’s about a fair share. When you go to university, hopefully you gain and the economy gains too. It’s a partnership. The current system assumes all bear some brunt of the cost (under the new system the student’s brunt is heavily increased). This is what a contribution system is all about – it’s about paying what politicians have decided (rightly or wrongly) is an adequate percentage.
  • The new system costs the Government less. The idea that because fewer people will fully repay, the Government must pay more is fallacious. Under the new system, almost the entire funding now needs repaying by the student. Under the old system, of big block grants, it was less than half. Not only that, but many graduates must now pay real interest rates too.

    So while a lower percentage of what’s ‘owed’ is repaid, a much bigger total amount is. (For a full explanation see my If few will fully repay student loans, how’s the system sustainable? blog)

I say the Government should TELL people not to overpay

In fact, I think the system is duty-bound to warn people when they overpay their student loan if they won’t gain from it. Even now, many get it wrong. Under the current system the average salary of people who overpay is just £18,400. While this is likely to be pushed up under the new system, it still means many who pay early will already be financially penalising themselves.

This is why in the MSE Submission against early redemption penalties, we jointly proposed this with the NUS:

Whether repayment penalties are introduced or not, it is important students understand the impact of their repayments – as for many it will be a futile gesture.
The Student Loans Company, on receipt of an application to repay early, should be mandated to produce a quote on the impact to the student. Based on their current salary it should be signed and returned before the money is credited to the account."

So with all that said, I don’t think my view could be further away from the ASI. Wonder what they’d make of my Don’t pay tuition fees upfront guide? It says even some who have got the cash to pay upfront should avoid it.


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“Surprised to be contacted by the rudest, most aggressive human being in the world”

"Surprised to be contacted by the rudest, most aggressive human being in the world"

"Surprised to be contacted by the rudest, most aggressive human being in the world"

Some emails just make you laugh out loud. MSE was copied in on Gary’s complaint letter to his mobile provider below. While I should caution that this type of rhetoric isn’t as good as a polite, but firm letter – I suspect at least the sheer, cathartic release made Gary feel better and it reflects the frustration we’ve all felt at some point.

Though a wee plea, however frustrated you are, companies’ call centre staff are just pawns in the game, don’t fire abuse at them, they’re rarely responsible for their company’s faults.

The company’s identity has been deleted and some minor edits have been made – thanks to Gary for his permission to publish his complaint.

Good evening,

I write regarding our terrible customer experience, something which your company sadly doesn’t care about.

Due to awful problems with our dropped signal connection issues I asked for help from your company.

I was surprised to be contacted back by the rudest, most aggressive human being in the world in the form of Bob from your so called executive team.

May I suggest that the way to help customers experiencing issues isn’t to talk loudly over them, interrupt them whilst speaking, repeatedly call them by the wrong name, or be an all-round useless waste of space who deserves to be placed over his mother’s knee and given a good old fashioned smacking.

What we were told by my friend Bob, is that we were NOT having an issue. Don’t you just love being called a liar. My suggestion to Bob that your company may visit our premises (I would provide refreshments if I’m in a good mood) was simply ignored. What I’ll also do now is screen shot every single time for the rest of our contract whenever the connection on our equipment fails – so you can then judge for yourself if we are having problems.

I needed to go through the most stringent security test ever – including snipers, lie detectors and truth serum (even though I provided the password and have access to the account). Now each and every time you contact me, you will be required to pass security questions to check you are who you say you are.

Please therefore provide me with the answers to the following questions so I can issue you with a password:

1. Shoe size.
2. The length in centimetres of the nail on your left index finger.
3. Your favourite member of the Spice Girls.

The password I provide to you will be 36 letters and numbers in total and will require full memorised citation before we allow any communication on the account. Please don’t simply read it out  - I will know if you’re doing that and will be deeply upset.

Bob did inform me that his manager would contact me back on Monday 20th – it’s now almost half eight on Tuesday evening and we are still awaiting contact. Therefore if you do choose to contact us we will ensure that you are hung up on and not called back, to replicate the experience I have received.

Moving forward there are two semblances of comfort I do take. The first is I know referring you to the ombudsman is at your cost, so as we’re out of pocket due to your shoddy device, you will be throwing any profit you do gain from us straight back down the drain.

Secondly, I will  make it my mission to ensure every single social networking site is aware of the experience I go through, be that Facebook, Twitter or through the sign I’m busy making to display outside of my house.

Thanks,

Gary."

Update Note: Gary’s been in touch… after more shenanigans, the company has agreed to cancel his contract early.


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Can you put up a flat-pack easel in 10 minutes?

Can you put up a flat-pack easel in 10 minutes?

Can you put up a flat-pack easel in 10 minutes?

I was filming for Watchdog on Friday morning. All was going well, until they said they had a blackboard which they wanted me to do sums on during a piece-to-camera – easy peasy lemon squeezy I thought – but then the producer dropped the bomb: "by the way, the blackboard easel’s a flat-pack and we want to film you putting it up on camera".

Cue a little internal gulp from me. While working out the sums and talking is second nature to me, putting up flat pack furniture – eek! Normally for things like this, Mrs MSE is near to help (OK, that’s a lie, Mrs MSE usually does it herself and tells me not to get in the way). I sometimes feel when I try these things I’m nonodextrous.

"Don’t worry" said the researcher, "the man in the shop said it should only take 10 minutes." Great, so now she’s given me a time limit beyond which I look silly too. So I took the pieces out of the box; wooden sticks, a joint and two different types of screws. Marvellous.

Picture me on a Covent Garden pavement, scrabbling around trying to work through the instructions (no words – just diagrams) dropping screws, planks, restarting and frankly muttering to myself as if I’d been on the Stella for the whole 17 minutes it took me. Thankfully the whole thing was a locked off camera shot, meaning it will be sped up and shown in a blur. I suspect I may look partially competent when that happens – the magic of TV.


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How good are your taste buds? – The Tic Tac challenge

How good are your taste buds? – The Tic Tac challenge

How good are your taste buds? – The Tic Tac challenge

It’s a game of skill, dedication, wits and nerve – a tantalising taste challenge that’s capable of splitting the Tic from the Tac. Oh, OK, it’s a silly filler game I made up during a long car journey – but you may just enjoy it.

Equipment needed: One packet of lime and tangerine Tic Tacs (the green and orange ones).  

The rules:
I ask Mrs MSE to hand me two Tic Tacs out of sight. I place both in my mouth without seeing the colours and I have to identify the combination by taste alone.

The win:
Getting five combinations right in a row. If you get one wrong you’re reset to zero. If you succeed in all five, you get to move onto a combination of three Tic Tacs at a time, and so on.

It’s not quite as simple as you think – both are citrusy flavours and the tangerine can overpower the lime. The first go is usually the easiest as you have a clean palate, and the residual flavour of past ones makes it trickier as you go along.

Of course Mrs MSE finds the whole thing bizarre and doesn’t get why I enjoy it, but she humours me and carries on. Thankfully though, on a recent journey to play golf, one of my buddies was more appreciative and happy to play the game with me on the drive back.

I think maybe I should shut up now.


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Consultation over the Gambling Introductory Offer Loopholes board

Consultation over the Gambling Introductory Offer Loopholes board

Consultation over the Gambling Introductory Offer Loopholes board

For the result of this consultation see the “Gambling Introductory Offer Loopholes board" feedback results blog.

The "Gambling Introductory Offer Loopholes" board was originally set up to allow discussion on risk-free introductory loopholes.

E.g. "Free £20 to play at an online casino". So you put £9.50 on red, £9.50 on black, £1 on zero and then took your money out.

This soon evolved, firstly into the relatively simple area of matched betting. This followed strict rules against encouraging gambling itself. With a careful and accurate approach, it allowed users to make risk-free money by following a clearly-defined method. It was a typical MoneySaving loophole and many members supplemented their incomes with this.

Then companies began to wise up. They presented more hoops to jump through to achieve the same results. Undeterred, our forumites – being the canny operators that they are – adapted their methods and broadened their horizons to maximise profits.

It’s now so complex we have serious concerns

The systems are now incredibly complex and have strayed far from the original remit. My senior forum team members tell me:

When people report a supposed breach of the rules, it is incredibly difficult to understand – never mind assess – if it’s breaking our guidelines by not being risk-free." 

We also receive contradictory reports from our regular users, who live and breathe this sort of thing, about what is risky or not. 

Of course complexity is nothing new on MSE forums. But when this happens in other areas, my forum staff can ask my specialist editorial team to help.

Yet we don’t cover gambling, nor is gambling itself MoneySaving. The level of expertise now required to police this forum is causing us concern that we no longer have the ability to do so on a day-to-day basis. 

I’m not convinced we can risk keeping the board going

My biggest concern is that people could find incorrect info on there, and they’ll think that because it’s on MSE it must be OK – and may then damage their finances on the back of it.  

Of course we have the risk of that elsewhere. But gambling can be particularly predatory and is outside our main stable. One user may mistakenly suggest incorrect credit card info to another in our forum – that isn’t against our rules. Promoting risky gambling is, though – so the fact we are now struggling to differentiate between risky and risk-free is a concern.

This leaves me torn. I don’t want to take away a helpful discussion forum that people rely on, yet I don’t know how to keep it safe for people. I don’t want to risk the board damaging the work MSE does elsewhere.

My thoughts and options include:

  • A phased shutdown – giving a few months to allow people who want to discuss this to go elsewhere.
  • If we do shut the board down, we are left with the question of what to do with the existing content.
  • We could hide the board so only registered users can see it – although I’m concerned that wouldn’t help.

So it seemed logical to me to consult with those who know best about how people view this board and what we should do from here. I’m open to a wide range of suggestions – please let me know your thoughts below.


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Beware ‘acting up’ pay rises, they may be fool’s gold

Beware 'acting up' pay rises, they may be fool's gold

Beware 'acting up' pay rises, they may be fool's gold

In a struggling economy, firms are extra careful about promotions. Many people find themselves acting up for maternity or other cover. If they’re lucky, they get a temporary pay hike too. While extra money is, of course, welcome, it can be fool’s gold – causing nearly as much pain as good if handled wrong.

I was prompted to write this having been asked for tips by a publication for police officers, where many are currently being given temporary pay rises knowing they’ll be reduced again once they’re returned to their substantive rank.

Why it’s fool’s gold

We readjust our spending patterns at speed when they’re on the way up – but find it far more difficult to reduce spending on the way down. The see-saw isn’t balanced.

Once given a pay rise people soon cut their cloth accordingly, taking on more commitments or just getting used to a lifestyle with more cash. After that, retrenching back to a lower salary is tough.

Enjoy the rise but protect yourself

So if you do get a temporary rise, think carefully about what you should do with the cash. Try to perceive it as an added bonus, not core income. If you’re in debt the primary use should be to throw it at clearing that (see the Pay Debts With Savings guide), which will have a long term knock-on gain, even once the rise is a distant memory.

For those who are debt-free (hurrah!) one option to avoid osmosing the money into your day-to-day habitual expenditure is to put it towards a specific purpose (try piggybanking). Try building a "savings pot", getting a "new sofa", or a "weekly dinner out", so you’re not adjusting your overall habits, but still see the gain from the extra cash.

Related Blogs


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I challenge you to pass the driving theory test

I challenge you to take the driving theory test

I challenge you to pass the driving theory test

If, like me, you’ve been driving an age – 22 years for me – it’s easy to feel like you know most things about driving. So here’s a challenge – try taking an official practice theory test (links below), and see if you pass.


Back in the day, when I took my driving test to get a car licence, the theory test didn’t exist. Yet as I’m starting the process of getting a motorbike licence, the first step was to take the official theory test last Friday. I already ride a scooter but I want to get rid of the L-plates and get something with a little, though not too much, more power.

As is usual for me, I’d no spare time, so detailed revision wasn’t really on the cards and as my plan was theory test first then lessons after, the only rehearsal I did was a few practice motorbike theory tests the night before.  

Try these tests

In my first practice I did manage to pass, but only just, scraping the 43 needed out of 50, with no safety margin. While many of the questions were obvious, I didn’t have a clue about different types of pedestrian crossings (eg, toucan and puffin), the official stopping times, tooting your horn times, and definitely not motorcycle maintenance things.

So some cramming was needed, but at least after the mocks I knew where to focus. That was enough and thankfully on Friday I passed the test with 48 points. 

While to say I found the whole thing an eye-opener would be too strong, I do actually feel like it was a worthwhile exercise. I would encourage other long-standing drivers to give it a go, to see where your knowledge is and what you’re missing.

Do let me know if you try and what your score is below.

PS. The theory test isn’t just the Highway Code stuff – there’s also a hazard identification video section, which you play by clicking when you spot a hazard. The concept’s easy but the instructions are confusing.

For example, a child about to walk across the road is an obvious click, but is heading for an empty mini-roundabout when the camera you’re viewing can’t see the exits? I passed, but they could do with clarifying that.


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I disagree with The Sunday Times’ call to ban savings bonuses

I disagree with The Sunday Times' call to ban savings bonuses

I disagree with The Sunday Times' call to ban savings bonuses


Once, introductory savings bonuses were rightly called a scourge. Yet with UK interest rates at 0.5%, these days they effectively provide a cast-iron rate guarantee. So while the sentiment of the Sunday Times’ call for banks to stop offering them is fine, I worry the timing is dire.

The paper’s money section front page was emblazoned with the headline ‘Banks: give us a fair deal on savings’, (this link goes to a paid firewall) with a five-point plan for savings providers. Most of the points are the type we’ve supported for years, like "don’t limit withdrawals" and "make accounts simpler".   

But the first point concerns me. It calls on banks and building societies to…

Offer ‘clean’ easy-access savings rates that do not include an introductory bonus that will be withdrawn after a set time."

Why this could be dangerous right now

It assumes clean accounts pay consistent rates. Yet all easy-access savings are ‘variable rate’ which means banks can, and do change (ie, drop) them. And not just when the Bank of England moves UK rates – but for their own competitive reasons too.  

There are many clean rates out there which once started with market-leading deals, but are now dismal at 1% or less.

Contrast that with an account with a fixed introductory bonus as part of it – effectively a temporary interest hike to attract new customers. With interest rates at 0.5% and unlikely to drop further, as the bonus is now a high proportion of the total interest, it effectively works as a minimum rate guarantee during the introductory period, promising at least some interest.

Take the table below contrasting the current top clean and bonus accounts (from £1). For product details, see the Top Savings guide.

 

Top bonus

Top clean

Current rate

3.1%

2.85%

Bonus

2.6% bonus for 12 mths

None

Interest type

Variable

Variable

Therefore while the bonus account will likely be, at worst (1), 2.6% for the next year – only a fraction below the clean account’s standard rate – and the clean account has no guarantee, it could drop to 0.1% any day. In practice that’s unlikely, but a gradual degradation of the rate (assuming no interest rate changes) is certainly common with clean savings.

So for me, the bonus account has the following advantages:

  • A higher immediate interest rate.
  • A minimum guaranteed rate for a year.
  • No need to monitor it closely for a year.
  • Knowledge to diarise and ditch in a year.

You may find my last point a slightly strange positive. Yet with the clean account, in a way it’s easy to let it languish and the rate slowly drip off. If that happens when is your action point? When the rate drops to 2.5%? To 2%? Or to 1.75%? Whereas with the bonus account, the clearly set-out period that it ends, in a year, at least allows you to make a diary note to ditch and switch – effectively a savings renewal date.

Of course that’s no help to those who find the whole process aggravating and want consistency. Yet you don’t get that with a clean account either – it still needs monitoring, and may need ditching. If you want that right now with a decent performance, you need to lock cash away in a fixed or guaranteed savings deal instead.

In a low interest rate environment, we must accept that keeping your savings rates as high as possible needs active saving. I’d love to see a savings environment with more tracker-type rates, which give decent consistent returns. Sadly, the only ones available right now give awful rates.

So in these days of dismal interest, to call for something which risks decreasing any form of rate surety is playing a little too close to the fire for me.

What do you think? – Please let me know below…

(1) Technically some bonuses are ‘variable rate bonuses’, which means the bank can vary the rate (up or down). In practice I’ve not heard of banks ever cutting it (if anyone has, let me know below), but only raising it when others come out with a better rate. If they did drop it, it could certainly give cause for a ‘treating customers fairly’ challenge at the ombudsman – even though this is why I say the rate on the bonus account is “likely" to be the worst you’ll get.


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“Wish I’d been stupid enough to get PPI in the first place”

"Wish I'd been stupid enough to get PPI in the first place"

Having PPI paid back doesn’t mean you’re stupid, yet there’s a growing attitude on the web of people feeling PPI payouts are rewarding stupidity. This is a damaging attitude, so I want to explain why…

This morning I saw a classic Twitter example – I’d retweeted this:

After reading Martin’s website I made 1 phone call to my credit card provider and 3 weeks later got £14,750 PPI back!"

Retweeting successes is an easy way to encourage anyone who’s had a loan or a credit card in the last 10 years to check (see PPI reclaiming) and reclaim without handing money unnecessarily to a claims handler.

But soon afterwards I was tweeted this:

I keep seeing @MartinSLewis RTing people getting £1000s back from mis-sold PPI. I wish I’d been daft enough to sign up for it myself…"

People weren’t stupid, they were stolen from

I understand where this attitude comes from. But it’s worth remembering this was systemic mis-selling of over £9 billion of policies by our banks. These supposedly (then, at least) trusted institutions did it to falsely boost their shareholders’ profits at the expense of those in debt.

They did so in the full knowledge these policies were at best outrageously over-expensive, and at worst useless to the people who got them. Yet they still motivated their staff with incentives to push these policies hard. Examples of mis-selling include:

  • Being LIED to that policies were compulsory – they weren’t.
  • Having the policy added without telling people. (And if you’re thinking, surely they’d have known from the cost? Can you work out how much a £5,000 loan at 7% over 5 years should be a month? Even with a calculator it’s tough. It’s easy to hide £1,500 of PPI as £20 a month extra repayment.)
  • Being LIED to that it’d pay out if you couldn’t work, when you were self-employed and not covered.
  • Being LIED to that it would cover your pre-existing conditions.

For me, these don’t denote stupidity. The biggest sin is believing what you’ve been officially told by the company you bought from. In retail you’ve the right that goods should be ‘as described’ – why should finance be any different?

And this attitude is dangerous, it falls into the hands of the banks being allowed to run rough-shod and then claim it’s not their problem, it’s the consumers responsibility to check. There has to be a balance of responsibility between both.

This isn’t compensation, it’s just deleting the mis-selling

People aren’t getting back more than they paid as punitive awards. The payout usually simply puts them back in the position they would’ve been had they not been sold the PPI.

So if the PPI cost is £3,000, you get £3,000 back, plus interest (and the interest is taxed).

So saying "I wish I’d been stupid enough" is a bit like saying "I wish someone had nicked £10,000 from me five years ago, so I can get it back."  Maybe you do wish that. But hopefully if you’re smart enough to berate others for stupidity, I’m sure you’re clever enough to have done your financial planning back then and saved the money anyway.

Of course I’m sure someone out there is saying "but the interest given is 8%, which is a good rate", but it’s not compounded which reduces it, and it’s taxed. Plus sadly, 80% of people now go through claims handlers which take 25%+ of their win.

Even if people were stupid, ignorant or trusting should they be punished?

Of course there were cases where people wrongly fell for bank spin, got policies out of trust, or simply didn’t understand it and just said yes.

Is that a reason to berate them? Surely we want to try to protect those who are vulnerable prey from paying many £1,000s extra to banks with cynical, exploitative policies (see my blog in support of stupid people’s rights).  

Of course none of that should happen. We need a majority of our citizens to be savvy, educated, responsible consumers, which is why I am so passionate about getting financial education on the basic school curriculum. Though even then that doesn’t protect those with permanent mental capacity problems or temporary mental health issues.

Please write your mis-selling stories below – so when I link to this blog post as a reply to such comments about PPI in future, it shows why it wasn’t stupid.

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Surprise call from Ed Davey, Energy Minister – on collective switching

Surprise call from Ed Davey, Energy Minister

Surprise call from Ed Davey, Energy Minister

It’s rare (well it never happens actually) a Secretary of State calls me out of the blue, especially in his first week in the job. Yet Ed Davey, the new cabinet minister responsible for energy and climate change, has done just that. 

In a nutshell, it was all about him wanting MSE (and others) to launch a collective switching service.

(Note I’ve bashed this blog out at speed as it’s an important message)

Of course, he knew this was very much an open door. I’d been mulling it over anyway, and we discussed it at the energy summit.  It makes my tweet last week when I heard he’d got the job seem flukily prophetic:

Just heard Ed Davey moving up to Sec State for Energy. He’s VERY pro collective purchasing, expect a big push on that in energy market.

This was bang on.

He tells me the very first conversation he had with his permanent secretary to set out his absolute priority was about collective purchasing.  This has been his big baby for a while. It was when I first met him as consumer minister about a year ago, and he’s been working with Consumer Focus on it.

What does collective switching mean?

The concept, in its generic sense, means a whole bunch of people switching at the same time whether via a credit union, a village group, or even a site like MoneySavingExpert.  

It’s currently done in the Netherlands. Effectively, a group of people act together and an intermediary company sources a deal in an auction, hopefully at a discount – and this repeats each year.

My view on how it’d be best here is slightly different to that – though whether it can be pulled off is an important question. My suspicion is the winning model here would be to allow people to switch once to a trusted intermediary so they know they’re getting a continually competitive price without needing to switch again. (See this Are there too many tariffs? poll for evidence).

As the current bill is typically £1,320 but the cheapest is £1,030, there’s a lot of room for savings. I doubt a system like this could guarantee the ultimate cheapest tariff, because that would take a regularly switching tart, but I think  people would be happy to go for a consistently reasonable deal that pushed the market.

Even if MSE could get 0.5% of our 13.4m unique users a month to do this, it would be a powerful platform to start it. 

Of course it’d need to pay to be doable

This is a decent-sized undertaking and whoever does it, it’d require staff and a team to do it – never mind not wanting to dissuade entrepreneurship.  

My view is that if £15 – £25 a year could be generated per household it should be doable – that’s a back-of-the-envelope sum so could be way out – which is a fraction of the amount the switching sites take per switch (in fact see Cheap Gas & Elec and you’ll see it’s even less than the cashback available).

The barriers to entry

While Consumer Focus has been doing some great work on it and Which? are planning to do something that could be based on something like the Dutch model (the market leader there is iChoosr).  My idea would be slightly different to that.  Therefore whether it’s possible is tricky. 

As I said to the Minister, part of the problem is the government saying "please do this" – yet we need the government or Ofgem to set out the rules.  I want to know that if we organise a switch with Acme Power and its service is bad for a customer, we’re not liable.

So an off-the-peg package of rules, liability and guidelines before this starts, which gives a level playing field to players big and small, would be very welcome.

For example, there should be an ability to cancel, yet should it be at any moment, or only at renewal? Or will cancellation penalties be allowed? A cancellation could affect the contract with the energy provider. These questions would need answering.

He’s certainly onside on this and said it’s his priority to get his department to push this and make it happen at speed. So, full steam ahead?

I’d love your views (below)

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A warning to freelancers and the self-employed everywhere

A warning to freelancers and the self-employed everywhere

A warning to freelancers and the self-employed everywhere


TV presenter Miquita Oliver, 27, has sadly gone bankrupt, owing the taxman £174,000. The details are sketchy (see the Press Association) but I suspect, like most presenters, she’s primarily freelance. I don’t mention this as salacious tittle-tattle, but as a salient reminder of a nightmare that hits many freelancers and the self-employed.

Unlike employees, where tax is taken off before you receive your pay packet, freelancers are usually paid gross (pre tax). The psychology of this can be difficult, especially for those new to it, or who’ve never known any different (another good reason for financial education in schools, teaching how tax works).

If you receive £100, it’s easy to think the money is yours – and that tax is just another bill to sort out each year when the time comes. That sentiment alone is enough to cause many to hit tax-shock later when they realise they simply aren’t close to covering it, and not paying your tax is more than a little problem.

Instead you need a different mindset. The secret, as I remember from my own freelance time, is to run by the mantra…

"For every £100 I’m paid, £30 isn’t mine."

Then EVERY time you get paid, simply siphon off the tax cash into a separate high interest savings account (see top savings). That account shouldn’t be thought of as yours, you need consider it “the taxmans account” and as it’s someone else’s, you have no rights to it.

If you’re thinking your effective tax and National Insurance rate is less than this – perhaps you’ve many costs that can be offset – then alter the cash amount slightly (use the Income Tax Checker for a rough guide). But always err on the side of putting too much away. Then at the end of the year, once the taxman’s comfortably paid, any leftover money comes back to you. Of course big earners may need to put a higher percentage away.

But I can’t afford to do that?

If that’s your response, there’s a real problem. Quite simply the money isn’t yours, it’s the taxman’s. If you were an employee on the same pay, you’d never see this money. That’s how it works. Don’t allow yourself an undisciplined foray into this cash, or it usually just means you’re heading for big trouble.

In fact shifting cash aside isn’t just an effective trick in this situation alone. It’s actually the cornerstone of my piggybanking technique, which is all about putting your cash into lots of different accounts – not just for tax, but for bills and holidays too. It’s something many swear by (and a few at).

I’d love your thoughts below on how you manage this, or how you’ve been caught out.


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A dragon in the Napoleonic wars

A dragon in the Napoleonic wars

A dragon in the Napoleonic wars

I’ve written before of my predilection for historic and science fantasy novels, (see my top 10 summer reads) so I reserve a special sense of tiggerish excitement for a book that combines the two. Having just finished all six in the Temeraire series in a row, and slightly saddened at that loss until Naomi Novik writes more, I’ve decided to share the series with you.

I discovered the series as a Kindle 79p book promo (Temeraire for the Kindle is now £1.99, the cheapest paper version’s £5.98 and of course you could also check whether it’s in your local library). The Kindle’s ‘try before you buy’ (download a sample system) has made me more experimental with books I know nothing about (if you’re planning to get a Kindle, do note there are currently cheap Kindle codes available).

This book hooked me in straight away – whereas I’ve learnt from many books in the past not to bother to carry on reading.  

Don’t worry, I’m not going to write too much of a spoiler, just the essence of the series. It’s set in Napoleonic Britain, all is as was, with the one minor exception, that sentient dragons exist and are in military service. While far-fetched, it’s done in such a clever and touching way that while reading it, it really doesn’t seem at odds. Dragons exist and they link up with their ‘Captain’ in a life-long partnership.

We see the world through the eyes of Temeraire, a rare dragon breed, and Laurence, a senior naval captain reluctantly switched to dragon back through a happenstance of chance.

There’s an undercurrent of linking the treatment of the dragons to the slave trade, which Wilberforce and the abolitionists were trying to make illegal in the UK at the time. British dragons are depressingly seen by the powers that be as beasts of burden, part of the armaments of a country, and whenever dragons show their intelligence, this is seen as a party trick learnt by rote – by those outside the ‘air corps’ (the direct dragon handlers). 

Yet in China they’re seen as honoured citizens. Streets widen to accommodate these heavyweight beasts and they’re part of the caste system, just like people.

While in the first book many of the military actions Temeraire and Laurence engage in are based on historical fact, as the series moves on these diverge into the fictional. At first this was frustrating, yet later I came to love it. It was a joy to follow the author’s reimagining of the difference in outcome had dragons been involved – with aerial bombardment and warfare (albeit slower than modern planes) taking place in an age which had none.

Now don’t allow this dissection to put you off. This is a great, romping, page-turning adventure story. If you’ve time on your hands, or like me, need a good bit of escapism to get away from the day’s stresses, this is worth a try.

The first novel immediately hooked me and the quality was uniformly good throughout (well, all if I’m honest bar book three, which I felt was the runt of the series and just a linking piece to connect the others – but persevere through it).

Let me know below what you think if you’ve read some of the series…

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Student loans will be interest free for many 2012 starters

Student loans will be interest free for many 2012 starters

Student loans will be interest free for many 2012 starters


On principle I hate the fact 2012 uni starters aren’t just going to pay for their education, but for financing it too. For the first time students will be charged ‘real’ interest rates.  This may seem a contradictory start to a blog promising interest free loans, but that’s because, yet again with student finance, principle and practice diverge.

On Monday university application figures are released. Almost certainly they’ll have dropped (though not all will be due to fee fear). One of parents’ key concerns is the interest cost. Yet in reality, a sizeable chunk of graduates in lower-earning professions will not only find their interest set near the rate of inflation, but won’t ever actually need to repay that interest.

Unless you know the system, to make this easier to understand, you’ll find it helps if you first read my detailed Student Loans 2012 myth busting guide. But even if you don’t, you should still get a rough idea from what’s below.

Student loan interest rates

For current graduates the maximum interest rate possible is the RPI measure of inflation, though the rate for most students is much lower than that (see the Should I repay my student loan? guide for details of who pays what).

That means there’s no ‘real’ cost to these loans. If you borrow an amount of cash that’d buy "a shopping trolley’s worth of goods", you repay whatever it costs to buy the same "shopping trolley’s worth of goods" in the future. In other words, borrowing the cash doesn’t alter your spending power.

The 2012 system works rather differently…

  • While studying: Interest = RPI inflation + 3% until the April after graduation when it changes to…
  • Graduates earning under £21,000: Interest = RPI inflation.
  • Graduates earning £21,000 – £41,000: Interest = Rises from RPI to RPI + 3%
  • Graduates earning £41,000+: Interest = RPI + 3%.

So the rate is certainly much higher – and as I said earlier – personally I object to ‘real’ rates on principle, yet…

The reality is some students won’t pay it

The amount 2012 starters will repay is dependent primarily on their graduate earnings – for 30 years you pay 9% of everything earned above a threshold which will be £21,000 at first, but will rise with average earnings after. That is far more important for many than the amount they originally borrow.

What that means is many graduates won’t repay what they owe in full before the debt wipes out after 30 years and, at a lower level of earnings, many won’t ever repay what they originally borrowed. I’ve plugged these numbers into www.studentfinancecalc.com where you can work out how much you’ll repay (you can see the mathematical assumptions used to calculate this there too).

Starting salary (then annually rises by RPI =3%)

3 years worth of fees and maintenance loans

Total repayment
(at today’s prices)

Real interest cost (ie, in today’s prices)

£15,000

£43,500

£0

-£43,500

£20,000

£43,500

£7,200

-£36,300

£25,000

£43,500

£24,900

-£18,600

£30,000

£43,500

£43,000

-£500

£40,000

£43,500

£79,000

£33,500

£50,000

£43,500

£67,400

£23,900

As you can see in this table, the only people who pay interest are those on starting salaries above £30,000. Though take the actual numbers with a pinch of salt as the assumptions make a big difference – it’s more the general point that the interest rate only actually impacts on the repayments of some.

Also remember the table assumes people are working for the whole 30 years before the debt wipes – many (especially women) will take some time off during that period, which reduces repayments further.

Though of course for higher earners, it shows the interest can be huge too.

If you’re wondering why those at £50,000 pay less than at £40,000, it’s simply because as they earn more, they repay more quickly, so less interest accrues.

Now of course that doesn’t make it more favourable than the current system – where many more repay all that’s borrowed, because of course the price has shifted higher – but it does mean the fear of the interest at least does need to be mitigated for many students.

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Why I confidently predict this recession won’t be as ‘severe’ as the last

Why I confidently predict this recession won't be as 'severe' as the last

Why I confidently predict this recession won't be as 'severe' as the last

I normally say I don’t do predictions, so you may be surprised to see me putting my neck on the line in such a way. Yet I haven’t suddenly bought a crystal ball or grown cahoonas the size of an ox, this is a natural conclusion on the back of the political spin of recession maths…

A recession is strictly defined as two successive quarters of negative growth – in other words, the economy shrinking for half a year. Yesterday it was announced we’d had one quarter down 0.2%, so even though it’s down, unless we get another one – it’s not yet a recession – but the general feeling is it will be.

Yet just think about this definition for second. A ‘recession’ isn’t about how things feel, the perception of economic affairs, it’s about whether things are good or bad. Politicians can rightly say we’re not in recession even when many are feeling the pain.

Look at this table below – I’ve designed  a ridiculously extreme example of how the definition may not reflect the real picture:

 

Technically not a recession year

Technically a recession year

1st quarter

Economy up 0.1%

Economy up 10%

2nd quarter

Massive crash – down 20%

Things plateau – down 0.1%

3rd quarter

Things stabilise – up 0.1%

Slight downturn – down 0.4%

4th quarter

Double dip – down 20% again

Recovery – up 10%

Total annual growth

Down 36%

Up 20%

The definition of recession also explains why over the last couple of years even though the economy has been teetering, technically we’ve not been in recession. Back in 2008 I confidently predicted that – not out of any prescience, just due to the simple maths (see my Recession will end soon: the joy of maths blog).

Why this recession is unlikely to be as severe as last time

I’ve already seen one headline of "this recession won’t be as bad as 2007/8" and indeed it’s almost certainly accurate, but quite meaningless.

Our economy contracted substantially back then and has never recovered, we’re still in the mire, we’ve just had stagnant or minor growth for a few years. Thus we’re not going to fall much now as there isn’t that far too fall – unless we have catastrophic economic collapse (let’s hope not eh?).

The fact this recession won’t be as steep isn’t the same as saying it won’t be bad. Recession is all about momentum – which is how fast things are moving, and doesn’t factor in the overall economy. 

Take a driving analogy, if you accelerate to 80 mph then slow to 79mph you may’ve slowed down but you’re still going fast.   

Yet with our economy we were travelling at 70mph, in 2007 we slowed to 60mph and aren’t going much faster now, so if we drop to 58mph now, while we haven’t slowed down as much as in the last recession – we’re still going far slower than we were when this all started.

Not everybody is struggling

If you’re reading this as a doom and gloom blog, please don’t. In many ways the message is we’re already in it, so hopefully it won’t get much worse.   

Yet even in a recession you can’t draw too many conclusions on what it means for individuals. I’ve corrected a good few interviewers in recent times who’ve asked me: "everyone is struggling, what should we do?"   

Of course ‘everyone’ isn’t struggling, there are still many with good jobs, getting pay rises, with savings, no debts, and possibly low rate tracker mortgages. You only need to see this How much are you worth? 2012 poll result to see that.

The key to recession is ‘more people than usual are struggling’, with many feeling income squeezes, costs on the up, benefits dropping and worries about job security. It’s crucial to address those issues, but still we must be careful not to start seeing our economy as a blanket of individuals with a homogenised financial situation.

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“MoneySavingExpert: a stronger brand than iTunes”

MoneySavingExpert: a stronger brand than iTunes

MoneySavingExpert: a stronger brand than iTunes

Here at MSE Towers, we’re a little gobsmacked after reading new research about ‘brand strength’. We don’t really think of the site as a brand and we don’t deliberately try and cultivate that image, but it seems we have become one without trying.

I was first alerted when someone emailed a Scotsman article based on a YouGov poll on UK-wide brand strength based on quality, value and customer satisfaction. The piece stated:

"In the online category, Martin Lewis’s Money Saving Expert website beat off competition from global names such as iTunes to take the top spot, while internet phone service Skype was rated higher in the telecoms category than providers such as BT and Orange."

Then there was the Buzz Index index (which I think is separate) which put us at number 8 after recent positive feedback on brands:

  1. Amazon
  2. M&S
  3. BBC
  4. Google
  5. John Lewis
  6. Apple
  7. Sainsbury’s
  8. Money Saving Expert
  9. Cathedral City
  10. Waitrose

The contrast between MSE and the other brands is rather interesting. We’ve less than 40 staff, the others are, I suspect, in the 1,000s or 10,000s. We don’t have a brand manager or consultants, we just focus on trying to save people some money.

I’m sure some people within the branding industry would be able to explain why the MSE brand works, dissecting it to the nth degree, but actually I think I’m probably better off not knowing.

It makes me fearful of change

It does put me in two minds about our recent masthead change. My cherished garish green has gone and been replaced by a much classier and more professional looking masthead. But will the fact it no longer feels so homespun and personal impact people’s perception?

Then again, as I wrote a couple of weeks ago when we first launched the new homepage, the fact is we are now at a point where people know what we stand for. I hope we can keep improving the navigation and look of the site, without people feeling we’ve changed MSE’s ethos (we certainly haven’t).


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A40 speed limit: is TFL incompetent or misleading?

A40 speed limit: is TFL incompetent or misleading

The Westway route just out of central London (to Shepherds Bush) is a three lane dual carriage way flyover, so there are no pedestrians. Last February the speed limit was cut from 50mph to 30mph.

Apparently this was due to repairs and speeding. However, after a few complaints, and even a mention on Top Gear, it was increased to 40mph last May. At the time, according to this article in the Fulham & Hammersmith Chronicle, TFL were considering increasing the speed limit again:

They say it should be back to 50mph by late summer [2011].”

Well last summer is a long time ago and still no sign. There are still 30mph speed limit signs on the road, with 40mph printed in a difficult to read manner over the top.

As I wrote in my initial new 30mph limit on A40 Westway is dangerously slow blog, the road is a nightmare for two-wheeled drivers like myself. If you try and stick to the speed limit, you are overtaken by cars going far faster, who see you as a menace going at slow speed. While this is better with a 40mph limit, there are still problems.

As my first blog was a small contributor to instigating coverage over this issue, I’ve deliberately written this again to do the same and remind TFL that those of us who drive regularly on this road haven’t forgotten the promise. TFL, either you’re ridiculously inefficient, or this was a cunning plan to hope we’d get used to it – which is it?


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The New New MSE Masthead – your thoughts please

Last week I blogged about our proposed new masthead for the site and other changes (see New Masthead blog). After all your feedback, we’ve been working on some improvements, and before we go live I’d love your feedback.

The ‘new’ masthead (see below for the new new one)

Click here to see a clearer full size version

While most of the feedback was good, there were a few issues which we’ve tried to address below:

  • My shirt colour too bland: In many ways this was a deliberate choice of pic, as I don’t want to dominate the site. I’ve been reducing my head size gradually over the years and would love to get to the stage where it’s not there anymore, but as many of the searches for the site involve my name and people get confused with other sites, it’s important it stays. Yet we’ve upped the colour level a bit in photoshop.
  • The Forum Button: It’s a lot more prominent now and has both a direct click and a menu dropdown option.
  • The ‘You look like a comparison site’ issue: MSE has always had a homely or even homemade feel. We feel it’s right to get rid of some of that flavour for clean lines, for easier browsing and navigation. Yet of course that means we follow more of a standard path.

    Some people pointed this out and said we’d lose the charm that comes from garishness and quirkiness by doing so. I think there’s some truth in that. Thus, much to my designer’s dismay, I asked for a slightly jarring, clashing element that’s reminiscent of our old ‘consumer revenge’ stance and which shows the true flavour of the site, to go back in. That’s where the deliberately slightly clunky placard comes from.


As for the folded arms photo – it was a bit like marmite to people, so we’ve decided to go for it to see if it works.

The new new masthead

Click here to see a clearer full size version

Important! Please let me know which you prefer using the discussion links below:


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Sneaky preview of the new MSE masthead – what do you think of m’pic?

The green masthead’s on its last legs, we’re in the process of a gradual redesign and a big element of this is the new masthead. It’s prime real estate on the site as it’s on every single page, so before we go for it, I’d love your views…

Click here to see a clearer full size version

We’ve a few tweaks to make on exactly what goes where (the forum button needs to be more prominent), yet this is the overall look we’re going for.

There’s been much debate in MSE Towers about whether the picture with folded arms means business, or is defensive – overall, while I’m not so keen, the team think it’s a winner. We wanted to try something a bit different going for a very casual picture as the site is being smartened up and losing it’s done in a bedroom style – the aim of this pic is to keep something of the informality.

We’ve even had discussions about whether the colour of my shirt is right and whether it’s ironed enough (we can deal with the first in Photoshop, though this version is un-tweaked).

So I’d love your views. Do you like the overall image of the new masthead? Does the picture convey a friendly enough image – or would a closer up picture be better? Let me know what you think (be gentle).


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Prospective students no longer so scared of £9,000 fees

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Prospective students no longer so scared of £9,000 fees

I got a bit stumped on Thursday on the weekly Consumer Panel hour I do on Radio 5. The subject was the new up to £9,000 fees for new student starters in 2012, on the back of applications closing Sunday (yesterday now). There were three prospective students on, so I was poised to rebut the usual misunderstandings but each when asked said something akin to: ‘No, I’m not worried about the fees, I was at first, but I’ve done the reading on them and it’s not as bad as I thought’.  

While it left me slightly stumped on what to say; it was music to my ears. This isn’t the first anecdotal indication that the message seems to be getting out there. Those who don’t religiously read this blog (tsk tsk ;) ) may not know I head up the Independent Taskforce on Student Finance Information.

I was appointed to it not long after berating politicians that if they were going to change the system, they at least needed to explain to students how it worked (see taking on a taskforce blog). The group is independent of government and has Universities UK, UCAS and the National Union of Students, amongst others, on the core committee. The aim is to give apolitical info on how the new system will work.

With very limited resources our primary focus has been to explain how it works to potential students, their teachers and parents – rather than wider society.   

And I do think some headway has been made. Many 6th formers (or equivalents), have a much better idea of how the system works (note we’re now switching to part time and mature students as their applications close later) and seem to be less panicked about it than society in general.

Free resources

To do this, as well as having a ‘student finance day’ in November, we’ve loads of resources out there…

  • The apps: The "Uni Fees 2012" app we have for iPhones and Android.
  • Info for teachers: We’ve sent a teachers’ guide to every school in the UK, and downloadable teaching lesson plans to help teachers work through the various issues with the students
  • 6th former guide: Deliberately written to target younger prospective students with less experience of finance, the 6th formers’ student finance guide has been hugely requested by schools (as well as downloaded a lot by parents).
  • Parents guide: Often it’s parents more than their off-spring who are more panicked, so there’s also a parents’ guide to student finance 2012, which runs through the important things parents need to know.
  • Student finance calculator: This student finance calculator was built by the MSE team to help try to answer the ‘how much will it cost me?’ question.
  • 20 things you need to know: The student finance 2012 guide is my original guide that the others are based on, and hopefully it covers everything that anyone else would want to ask too.

Of course we’re not the only ones doing this – there’s official info from the Government and the Student Loans Company too – though, biased as I am, I think ours is in a different league to the more constrained messages in those guides.  

Will applications fall?

What will be interesting now, will be to see the result on applications overall. Earlier in the year they were down double digits. I hope to see that drop lessened substantially when the actual figures come out on 30 January. 

They will be down a few percent due to demographic changes and the fact some students rushed through the gates last year to beat the fee hike, but I hope and suspect it won’t be as drastic as was originally feared.  

That’s not to say every student should go to university, just that they need to understand the true cost even with the much criticised hikes in fees, not the fear laden invective we’ve seen in some newspapers trying to grab headlines. After all, if you don’t understand the cost, how can you make a rational decision on the value?

Related past blogs



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