Martin Lewis
MoneySavingExpert.com Masthead Logo
Bookmark
Digg
Facebook
Twitter

Archive for the ‘Money’ Category

The recession’s end means HIGHER prices.

I was listening to Radio 5 Live in my headphones on the way into GMTV this morning (on the back of a taxi motorbike at 6:40ish – the best way for live telly as it means traffic problems are diminished).

The money presenter Andy Verity was in a Northampton sausage shop to test the nation’s recession temperature. The last thing I heard was the results of asking listeners to send in their thoughts to finish the sentence “I’ll know the recession’s over when…” sadly I didn’t got to hear Andys response.

Two of the listener responses made me sit bolt upright (never good on a motorbike):

  • I’ll know the recession’s over when petrol prices drop back to 90p/litre.
  • I’ll know the recession’s over when my weekly food shop goes back to £100 from the £150 it is now.

The simple laws of supply and demand tell us that lower demand generally means prices drop, higher demand and they rise. The definition of recession is a shrinking economy, meaning LESS demand as people aren’t buying things. Deflation (falling prices) – or at least low inflation (prices not rising so quickly) – is part of this.

So the idea that the recession being over means things will get cheaper is bizarre. It should actually mean MORE money in the economy pushing to buy the same or similar amounts of goods so prices will rise. More accurate could’ve been:

  • I’ll know the recession’s over when petrol prices hit £1.30/litre.
  • I’ll know the recession’s over when my weekly food shop goes up to £175 from the £150 it is now.

Of course for any individual good that’s an oversimplification as other factors such as supply, transport, geopolitics and specific demand come into play, but as a general point expect prices to start rising once we hit the end of recession (whenever that will be – see Is this the summer of love?)

Comment and Discuss

Is this the summer of Love?

The sun is shining, house prices are recovering, and overall sentiment about the economy is improving. On the surface it looks like we’re through the worst of this terrible sustained decline. Admittedly in the real economy people are still losing jobs at a ferocious pace, yet some write that off as a lag indicator; something that drags behind the rest of the economy and therefore isn’t too indicative.

Yet a good chunk of the economists & high end city workers who follow the machinations of wider macro level finance still pull a face and say “ it’s nowhere near over yet, it’s going to get worse.” In fact, at a private meeting I was at recently the mutterings of one globally renowned economist questioned whether we should plan for the potential of the western economies “doing a Japan”: in other words ten years of no growth and deflation.

So is this just a summer of love? Rather than the economy moving in an L-shape (in other words a steep decline then a levelling off) there seems to be a strong suspicion that we are in W (we’ve had a decline we’ve now had a small upturn but it’s going to start going back down again).

Much of the talk hinges on the belief the American economy is in a worse shape than we’ve so far seen, and that it’s been delaying reports coming out in a bid to get its house in order first.

Frankly I have no clue which side to take, and in truth nobody does; predictions are never set in stone. Yet it’s important to be aware that even though sentiment has improved at the moment it’s still worth being sensible and taking some safety precautions, such as spreading your savings (see the safe savings guide) and ensuring you’re as debt-free as possible (see redundancy guide and debt help guides).

Comment and discuss

Will killing commission kill financial advice?

There’s a worrying possibility that the FSA is about to kill off independent financial advice in the UK for all but the wealthy. I do hope I’m wrong.

It’s just confirmed plans of its Retail Distribution Review which, in a nutshell, means from 2012 Independent Financial Advisers will have to charge a fee rather than simply take their cash from commission.

Its valiant aim is to get rid of ‘commission bias’, where some IFAs are more prone to recommend products that give them higher commission.

Therefore, it may surprise you that I’m worried it’s a bad move, especially as most personal finance journalists tend to be in favour. I should note, this isn’t a core subject for me, so I’ve only read summaries of the proposals rather than word for word, but the gist is plain…

Setting the scene.

For those who don’t know, let me explain how it already works. This is taken from my financial advice guide, so you’ll be unsurprised to see the viewpoint I took when writing that starts to draw you along the path of this argument.

IFAs are… “paid in two ways, by fees or commission, and by law they are required to give you the option of either. While most journalists are very pro-fees and berate commission-based advisers, I believe both systems have merits.

  • Fees. Here they charge a flat hourly fee for their advice. Standard fees range from £75 to £250 per hour depending on where you live and what kind of advice you need. Make sure you ask in advance and compare costs.

    The great advantage of fees-based advice is there’s less incentive for advisers to bias their advice according to how much commission they’ll make, as they should pay any commission earned back to you – either in the form of a rebate or a boost to any plan (always ask and check this is happening).

    Plus, if you’re making a large investment or pension, then you’re definitely better off paying a fixed fee rather than commission, as commission increases with the size of the investment.

  • Commission. Advisers paid commission may seem to be giving advice for free, but over the long run they tend to make more money this way than by charging a fee upfront. Some plans can be extremely profitable and will make advisers a large amount of money. As an example, a typical upfront commission paid on a £30 a month level term life assurance policy for 25 years would be £600.

    The proof that commission impacts advice is that companies deliberately market increased commission rates to IFAs. If advice was never biased, then the rate of commission wouldn’t make any difference, yet product providers know that if they up the commission rate, they’re more frequently recommended.

    However, the commission route still has its merits. While there will be some bias, the legal obligation to give good advice means advisers tend to tweak at the fringes rather than give downright poor information. And the big advantage is that as you won’t need to stump up the cash each time, you’ll be less scared to seek help when needed; thus will continue to get retained advice. “

What’s the problem?

I’m not convinced most people will want to pay for advice. The commission route has the advantage that you don’t pay a fee each and every time you want information; you can go without the worry of laying out cash.

The advent of fee-only is likely to mean fewer people seeking advice and those that do may go for it less often to keep the fee down.

While in principle I support the FSA’s stance, in practice, I think it could be a nightmare from which we may not recover. I think I prefer the idea of people not getting perfect advice due to slight commission bias, than not getting advice at all.

Of course, it is also talking about systems whereby the commission is recouped up to a set fee, which is better – but still psychologically there is the danger here that people don’t want to pay an hourly fee in any system – it just looks too expensive.

The Real Nail in the Coffin.

What I find most galling though is that bank-based advisers – those primarily responsible for PPI misselling, endowment misselling, investment misselling and generally poor advice all round are still to be allowed to be remunerated based on the number of sales.

So bank advice, which as they can only look at a limited number of products, will become known as “restricted advice” (though it’s often far closer to sales tactics than advice) will be free and commission remunerated; yet you’re going to have to pay a fee to get a cross-market comparison. This seems to me a bias in totally the wrong direction.

Comment and Discuss.

When is misselling mis-consuming? Can you be missold every month for 10 years?

This is quite a staggering story – I’d love to know where your sympathies lie!

A friend texted to say he was outraged with his bank, and could I help. Normally I tend to say check the website, but he said this one was different, so I asked him to send me a brief email.

His complaint.

Since 2000 he’s had a packaged current account, one where you pay a fee each month. Originally it was for £6 a month and now it’s £13.

That’s over a GRAND’s worth of fees!

Yet he’s only just discovered this and is furious with his bank as he doesn’t remember agreeing to it – they say he did when it was first set up, and sent letters when the fee was increased. The reason he’s not noticed is he doesn’t check his statements; he relies on cash machine balances to see what’s there and (I presume) doesn’t look at the letters either.

Is it misselling or mis-consuming?

I was flabbergasted when I read this. While if the bank signed him up without permission that’s outrageous – not noticing for nine years is pretty stark too. This is someone with a good job – a professional person – so there are no literacy or numeracy issues here. (If this rings alarm bells with you – I’d take an immediate look at the Direct Debit Audit guide).

While with things like PPI misselling or foreign exchange loading the charges are hidden, here they’re transparent and you have a choice.

If we assume the bank didn’t actually ask for permission – is it still fair to pursue a misselling case if you’ve never noticed in all these years?

Comment and Discuss

Savings fountain HSBC… nifty idea… shame about the products

One kind MoneySaver popped me an email to suggest that HSBC was now using our Savings Fountain concept in its adverts.

The fountain idea is simple: as the highest paying after-tax savings products such as cash-ISAs or regular savers allow different amounts in them, it’s all about filling up the top product then letting the rest overflow.

And lo and behold it is, here’s a screen grab…

HSBCSavingsFountain

I first came up with this analogy more than five years ago (you can see it explained here – savings fountain) and have broadcast on it many times often using a champagne fountain as a prop.

Whether this was a spontaneous similar idea or it’s been in their pot for years I don’t know, and as you can’t copyright ideas, we’ll just look at the old adage “imitation is the greatest form of flattery”.

The only problem with HSBCs lovely graphic is the fountain is about using the best-buys, whereas HSBC’s just chosen its own products – far from top players.

So if you want to do the fountain first use the top cash ISA, then top regular savings, then top savings account. Sadly HSBC don’t appear prominently in any of those.

Comment and Discuss.

How do you buy British in banking?

Following on from my last blog about Is ICICI an Indian bank?, I was interested to read the forum discussion. There Fudge 1977 was one of many to voice the following sentiment:

“With the push to ‘buy British’, maybe you could just highlight British owned banks when referencing them.

I’m buying british where I can do which isn’t xenophobic or whatever, it just keeps people in jobs which is good for our economy. Yes, it can cost me more sometimes but I guess it’s just a moral dilemma….”

Putting aside whether you’re in favour of this (it could equally be argued there are countries in the world who need our support more than we do), what interests me is the concept of a British Bank.

Certainly it’s nowhere near as easy to define as you’d think; in a world of international global capital what counts?

Some examples of foreign British Banks…

All the following UK registered banks could be defined as overseas.

  • Abbey: Owned by Spanish based Bank Santander.
  • Alliance & Leicester: Owned by Spanish based Bank Santander.
  • Bradford & Bingley: Owned by Spanish based Bank Santander.
  • Clydesdale Bank: Owned by the National Australian Banking Corporation.
  • Egg: Owned by US banking giant Citibank.
  • HSBC: Floated in the UK but ultimately the “Hong Kong Shanghai Banking Corporation” so Chinese now.
  • Post Office Savings: Owned by the Bank of Ireland, not covered by the UK financial services compensation scheme (see Safe Savings).
  • Yorkshire Bank: Owned by the National Australian Banking Corporation.

Comment and Discuss

Is ICICI an Indian Bank… do xenophobic overtones hurt its custom

ICICI is a massive Indian bank, but on this site we’re only ever referring to its fully UK owned and regulated UK savings subsidiary that has exactly the same protection as any other UK savings institution (see savings safety). Yet this is what I wrote in this week’s e-mail…

New top fixed savings. Lock-in at 4.35% for 2 yrs or 4.07% for 18 mths. Updated Article
Fixed savings rates are on the up, with the best 2-yr fixes beating instant access by over 1% point; though you sacrifice access to the cash. 2-yr Fixes. UK subsidiary of Indian bank ICICI* (min. £1,000) is now joined by private bank Rothschild* at 4.35% AER (min. £20,000) Shorter Fixes: Building soc. Stroud & Swindon pays 4.07% AER until Nov 2010 if (min. £2k), while for a year National Counties is 3.91% (min. £20k) and ICICI* 3.75% (min. £1k). How safe? ALL these accounts have the full UK protection for up to £50,000 per person, per financial institution. Is it worth it? Most economists predict rates will stay very low into 2010, but after that who knows. If rates rise, fixed money is locked away, so you could lose out especially on longer fixes. FULL info, more options and instant access best buys in the Updated Guide: Top Savings Related: Savings Safety, Fixed Savings, Cash ISAs

Fascinatingly, I’ve just learned the link to Rothschild bank was massively more popular than the one to ICICI. Now some of this may be because Rothschild is a new product and therefore some people will already be up to their safe savings limit in ICICI, but I suspect the majority is due to the phrase “UK subsidiary of Indian bank”, even though later we explain that it has the same protection.

This has made me question whether it’s fair to mention ICICI’s Indian origins. When we write about Abbey or Alliance and Leicester we don’t write “UK subsidiary of Spanish Bank…” Actually the only other time I can think we currently mention it is for ING Direct which is Dutch, but then it does matter, as unlike ICICI it is not part of the UK compensation scheme.

While ICICI has had some worry over its stability (thankfully it seems to have diminished), it’s not its ‘Indianess’ that causes worry, no more than those Building Societies with stability worries have them because they’re British. And in all cases the protection is the same.

So I’d love your views, is it time to drop ICICI’s Indianess… as it unfairly puts people off?

Comment and Discuss

How this site is financed. Any links with a * by them are affiliated. That means go via this link and a contribution may be made to MoneySavingExpert.com, which helps it stay ad-free and free to use. You shouldn’t notice any difference, the links don’t impact the product at all and the editorial line (the things I write) is NEVER impacted by it. If it isn’t possible to get an affiliate link for the best product, it’s still included in exactly the same way. As I believe transparency is important, I’m including the following ‘un-affiliated’ web-addresses for the same things: iciciukpromotions.com, rothschildreserve.co.uk. Read more about this in how this site is financed.

Can we cope with the base rate rising?

Two months and no base rate cut. Not surprising I suppose as now we’re at 0.5% there’s not exactly anywhere for rates to go. Yet it’s the long term that’s more concerning, as we adapt to this low interest rate, low inflation (or even deflationary) environment, the shock once rates return even just back to where they were a year ago could be a problem…

It won’t be quick

Rates are unlikely to move for the moment.

  • Not much room to drop rates.
  • Economic stimulus still needed so rates aren’t going up.
  • A need for stability.
  • We’ve switched to printing money (or ‘quantitative easing’ to dress it in its official disguise.)
  • There’s a need to wait and see if quantative easing is working.

Add to that the Bank of England’s latest inflation report, which assumes that base rates will still be 0.5% into 2010, and economists have read as a strong signal moves aren’t planned for a while yet.

Of course the only certain thing in the current climate is the uncertainty, and there’s the question of still-high CPI inflation, but on the balance of probability it seems the most likely path.

Can we cope with base rate rises?

So for me the big question right now isn’t ‘will we stay at this current interest rate’, but once we move (in maybe up to a year at a guess), assuming it’s upwards, how quickly will rates rise again?

Let’s suppose inflation’s bubbling at the extreme and we see a mirror image of the 5% cut in just a few months. That’ll leave those sitting on SVR or tracker rate mortgages back to where they were eight months ago.

The mortgage elastic only stretches one way.

There’s a funny thing about price rises after price cuts… the feel-bad factor of the rise is not proportionate to the cut’s feel-good factor. In other words, the rise is much worse than that cut was good.

Suppose someone was paying £1,000 a month on a mortgage and it dropped rapidly to £500, then returned six months later to £1,000. Most people’s psychology will mean that paying £1,000 again feels much more expensive than the first time. This is partly due to what I call “forgotten gold”.

Usually this happens the other way, when people get a pay rise. You were earning £25,000 a year, then it’s £30,000 but very quickly you adapt and stop enjoying the new salary rise as spending increases to take account of the new income and expectations. It’s the reason why if you want to put part of your new salary aside, do it by standing order the very FIRST month the payrise starts… after even a couple of months you’ll find yourself saving less as you don’t want to forgo the benefit.

Much of this is true with the mortgage scenario, tracker holders have adapted to having the extra cash. Those who are simply saving it in a high interest account won’t be hit too hard, but those who are spending it each month will feel the pain.

And that’s the problem, people are bad at cutting back, and over the last ten years far too many have learned to rely on debt to fill the gap (see stop spending guide). Not what you need when rates are jumping.

Comment and Discuss

Pulling out of Govt’s Student finance day because of student loan fiasco

As a big supporter of access to education, each year I do an unpaid radio morning in conjunction with the government to explain how student finance works, as there are so many myths and misunderstandings (the parents’ guide to student finance we do each year is part of this).

By bad fate this year’s was scheduled in for tomorrow. Yet last night we heard about the fact the government was going to break the link between student loans and inflation (see student loans: government fails to honour promise); something I think is a dangerous principle and have press released on.

Should I do the day?

This put me in a bind. I think what the government has done is wrong, yet I still passionately believe we need to promote higher education as a viable financial option. Plus it gives me an opportunity to run through my ‘debt isn’t bad, bad debt is bad’ spiel which explains what good and what bad borrowing is: crucial to those just entering the financial world.

However, to do it tomorrow when the student loan issue is so fresh, would mean I’d have no choice but to slag the government off. Doing this when it’s paid for a radio studio (it hires the studio and then you do about 40 local radio interviews) doesn’t seem fair to me.

So I called its communication agency to give them the choice, saying unfortunately either it needed pulling or they needed to be aware what I was going to say. I have an agreement with them anyway that I’m free to say what I want, yet that usually coincides with the message it wants to get out.

In the end we agreed the best route was to pull the day. Of course I’m still going to rant about the student loan issue, but it’s slightly unfair to do it on the government’s own time. I hope we’ll be able to rekindle the day once the student loan funding issue comes down, then while I’ll still mention it, it needn’t be the entire focus.

Comment and Discuss.

Dear Gordon, why no response on Bank Charges?

While checking out how the savers’ rights petition was doing on the number 10 website, I clicked the closed polls section. In there, the tenth biggest ever poll on the site with 70,000 plus signatures is the Bank Charges Consumer Charter.

Scanning the polls above it, every single one of them has (with response) next to it… meaning the government has responded. Not this one though; it sits there naked in solitude. “The biggest poll the Prime Minister has ever ignored!” – not exactly the accolade wanted. Now don’t think this is an issue of scale, there are scores of closed smaller polls which Mr. Brown has decided to respond to.

So why not bank charges? Is it not a big enough issue? Well I doubt that; over 5.8m template letters have been downloaded from this site’s bank charges guide alone, and millions more from elsewhere.

So what is it? Why have politicians singularly failed to address this issue? Regardless of viewpoint, not responding is plain rude – isn’t that what the petition system is set up for?

Let’s hope the savers’ rights petition gets a little bit more attention.

Comment and Discuss.

How credit ratings work: coming full circle.

I’m just finishing work on an ITV1 Tonight for Friday 8 May on credit ratings on how they work and how to boost them. As always when filming a detailed programme like this I learn new useful titbits which I can add to the guide (see credit ratings).

Each time though, it tends to be something even more niche and technical, this time it was that you can delink your credit score if you’ve a still open but not active joint account, plus for the first time looked into fraud scoring with National Hunter (the guide should be updated with that by tomorrow).

What was funny about this though is my first EVER TV package was on credit ratings and how they work. It was back in January 2000, I’d just left the BBC and was starting at Simply Money TV as a reporter. The channel hadn’t launched yet and we were doing films for pre-launch; so I did a six-minute film on how credit ratings work.

It was back then I remember coining the phraseology I still use now: “Credit ratings don’t exist. Credit Blacklists don’t exist. Each lender has its own unique scoring system to work out if you’re a profitable customer.” Thankfully no editions exist on You Tube; it was a long time ago and I was a rather shy first time 27 year old new reporter (I’d been a producer previously).

I’ve since written and done a lot on credit ratings, and each time the knowledge base grows. This particular programme was fun to do as we had a panel with James, who runs education for Experian, and mortgage broker Ray Boulger of John Charcol. I think by the end of it we’d all learned little titbits off each other and hopefully the programme’s better for it.

Comment and Discuss.

Not everyone is in the mire

Talking money at the moment is a difficult balance. I’m often asked questions when interviewed starting “as we’re all struggling at the moment…”. Yet of course that simply isn’t true, in fact, in many ways we’ve never had a more polarised society.

The recession’s bite is primarily about income & assets, not expenditure…

Most of the problems people are currently facing are due to income issues – such as job loss or pay cuts – rather than cost issues. Of course for some – often older people on the state pension – specific inflation and cost issues are still high, but that’s a constant rather than a recession based change.

That means mainstream society is divided into two camps:

  • It’s good for…

    For those in stable jobs, i.e. in the public sector or anywhere there hasn’t been pay cuts, with variable rate mortgages, this is probably as good a time financially as it gets. We’ve got prices dropping, companies fighting for business and a true buyers’ market in many things.

  • It’s bad for…

    Anyone who’s lost their job or is working for or running a struggling company, and of course with unemployment now at 2.1 million that has grown rapidly and radically.

    It’s also bad for those relying on their assets, such as property and shares, as (on paper only for many) they’ve plummeted in value leaving people feeling much less wealthy.

I think it’s important to keep this balance in mind. There are certainly more people struggling and with serious problems than before, yet that doesn’t mean everyone is.

Though of course it’s sexier for the media to cover extremes. Throughout my career I’ve fought the fact that whenever any TV programme wants to cover “debt” they always go for a severe case. Actually that’s both not representative of most people with debts, and more importantly requires a completely different approach to deal with (see the debt help guide for an explanation why), thus as a case study it doesn’t give most viewers decent take home information.

Trying to cater to this current financial schism is interesting; here on the site we’re trying to keep a mix of items, so we may have the redundancy guide next to an article on using cashback cards, as catering for both is important. Therefore, when I (rarely) spot one of the team using such absolute phrasing I scratch a red line through it.

Comment and Discuss

The recession’s over … it’s recovery time!

Great news isn’t it? Listening to yesterday’s budget, the political buzz-phrase that kept ringing out was “as we proceed to recovery”. Isn’t language marvellous? We went from boom-time, to downturn, then recession lasted a week, and now we’re “heading to recovery”.

Call me old fashioned, but when the economy is due to shrink 3.5% this year, according to Alasdair Darling (4.1% according to the IMF), that’s still in the serious mire of recession.

I suppose by the same logic, we should start referring to premiership footballers as “heading for the commentary box”, or newborn babies as “heading for retirement”.

Comment and Discuss

Student Loan Interest Rate. Is Govt Delay over decision based on “how much will it cost”?

The Student Loans Company’s rates change in September based on March’s RPI; if next month’s figure drops from the current 0% and goes negative, those who started uni pre-1998 – currently paying 3.8% – will see their loan SHRINK.

Yet the govt. hasn’t confirmed if the same’ll happen for post-1998 student loans: these rely on both inflation and are also linked to interest rates, and therefore have already dropped to 1.5% (full explanation: student loan repaying guide).

I wonder if this delay is a wait and see what the RPI for March is before it decides. Perhaps if in March RPI is -0.1% or 0.2% it will confirm that post 1998 university starters (who form the majority) will also see their loans shrink – that’s great PR to start with. Yet if RPI is -3.0% the cost will be too high and it will change the system, or argue it should match interest rates.

Comment and Discuss

Is the State Pension a Ponzi Scheme?

While writing the State Pension Boosting guide, the more I thought about the National Insurance and State Pension system, the closer it seemed to having all the characteristics of a Ponzi scheme.

The most famous of these is the Madoff scam, but there’ve been countless others. A Ponzi is effectively a disguised pyramid scam. With a Ponzi people invest in a scheme, on the back of a promise their money is being used to generate decent returns. The Ponzi then pays out, making some grateful investors recommend it to friends, bringing many more people in.

Yet rather than the investment actually delivering, the cash is coming from all the new people joining, and thus it only works until you hit a critical mass. For a full definition read my former Ponzi v Pyramid blog.

The Pension as a Ponzi.

We are all asked to pay into the National Insurance system on the promise that it will help protect us and provide a pension (amongst other things). Yet rather than actually put the money aside, it isn’t hypothecated, it just goes into the general pot of taxation.

When we actually get our pension it comes out of other, newer taxpayers’ contributions, rather than any money actually put aside to pay for us in our old age. We are made to believe it works because the state pension continues to pay out, rather than by any sound fundamentals.

Like a ponzi scheme, the system will continue to work until there are too many existing members to be funded by the new ones. In our case the problem will be a gradually ageing population. Worrying thought, yet frankly it’s still the best and only system we’ve got, so it’s no surprise, past, present and probably future governments will stick with it.

Comment and Discuss

PS. Having written this, I decided to do a Google search and see if anyone else had considered the similarity between the two. And rather bizarrely I found an article published only a few days ago in the Birmingham Post. So it looks like the analogy may just grow!

FSA Consumer Panel: Its view and mine.

Having blogged on what happened when I went to meet the FSA consumer panel (see FSA consumer panel blog), I thought you may find it interesting (if you’re a little bit sad over these things like I am) to contrast the official minutes of the meeting with my recollections after leaving.

Obviously, as official records, theirs are a little bit more dry; yet thankfully there’s no conflict, just a very different way of saying it.

Thanks to the panel for its permission to reproduce these….

4 March 2009 Extract from Consumer Panel meeting

Mr Lewis joined the meeting and the Panel noted the following key points:

  • how best to help those in greatest need of financial justice, for example, people with mental health problems and the elderly, who often do not have access to the internet;
  • the success of Money Savings Expert was its mass market appeal;
  • offered the Consumer Panel the use of the Money Savings Expert web forum;
  • the potential problem areas in the next year were identified as:
    • mis-selling of equity release;
    • the change in Financial Services Compensation Scheme (‘FSCS’) rules on passporting, for example, this had led to lack of FSCS coverage for savings accounts with ING, Irish banks and the Post Office. This was European Economic Area (‘EEA’) law and therefore could not be changed;
    • the risk of insolvency of insurance companies, particularly those registered outside the UK; and
    • the risk of offsetting to those who held their savings at the same legal entity as their debt.
  • Mr Lewis’ view that financial education on debt and competitive consumer finance should be produced for children just after they had completed their GCSEs;
  • the concerns of the Panel and Mr Lewis that consumers favoured the use of claims handling companies, and that some companies were asking for a significant upfront fees, for example, to handle bank charges cases (in which the probability of recovery was low);
  • the concerns that people were increasingly disenfranchised by the financial sector;
  • despite the UK’s standing as a competitive consumer finance market many people, such as the elderly, felt they had lacked sufficient access to it; and
  • Mr Lewis’ view that TCF was flawed in that it did not ensure financial justice, for example, where the products themselves were not fair. An example of this was consumers being sold loans with excessive Annual Percentage Rates (‘APR’).”

Mr Lewis left the meeting.

Comment and Discuss

Mortgage Brokers In Trouble: Bad News for Consumers.

In recent weeks a number of mid & even large sized mortgage brokers have gone bust. Chase de Vere Mortgages, Hamptons and Cobalt have all shut their doors and across the country many brokerages are struggling.

Decent mortgage brokers are a consumer good; with many thousands of mortgage products each with their own peccadilloes, most people need a professional to take them through such an important transaction (see the Mortgage Finding guide). Therefore this decline of the advisory industry is a worry.

Recently I was at the FSA consumer panel (see FSA panel blog), and when talking about mortgages at the brief informal lunch afterwards, one of the panel suggested the way to deal with it is by regulating to reduce the number of products available. I found this a strange view; the last thing we want is to reduce competition, the real problem right now is lack of available mortgages, not too many products.

The brokerage solution seems to me to be a much better answer. Of course, like any industry there are some bad pennies, and there’ve been scandals; but the incorporation of brokers under FSA regulation in recent years means that side of the industry is shrinking and on the whole they’re a pro-consumer factor.

Yet right now the brokerage sector is in big trouble; the good days are over and from what i hear its tough to survive. The main reasons for this seem pretty obvious.

  • No Mortgage Supply. Brokers make their money from new mortgages and people switching deals. Yet the credit crunch means those deals simply aren’t out there. Plus, while previously you could get a mortgage if you were borrowing 100% of the home’s value, now that’s more likely to be 75%. Incorporate house price decline and that means the number of people who can get new deals has been severed.
  • Competitive Standard Variable Rates. In the old days, the thought of jumping to SVRs once your fixed or discount deal ends was something to be warned against. Now, government pressure put on lenders that SVRs should follow declining base rates means for many the SVR is the most competitive deal. This of course slices down the customer churn rate, as more people are sticking on existing deals, meaning less new mortgage business is done.
  • Direct Deals. This is the only area where someone could’ve done something. Lenders have been introducing more deals that brokers aren’t able to process. This is something I’ve discussed before, as in my view it has diminished consumers’ ability to easily compare cross market as the “whole of market” rules for mortgage brokers mean they can only advise on mortgages available to them. By launching non-broker deals, lenders have created a two tiered system. This was warned about by the venerable Ray Boulger of Charcol at the building society association annual conference a couple of years ago, and it seems his predictions have come true.

The real worry here for consumers and regulators isn’t for the right now (though of course for those who work in the brokerage industry its a real problem). It’s market conditions that are driving down the number of brokers as the deals to be done aren’t out there.

The problem is what happens once the market eventually picks up. There will be fewer brokers, and the qualifications needed don’t happen overnight. Plus, even those recently qualified don’t have the experience. Will those who are losing jobs now come back?

Comment and Discuss.

FSA Consumer Panel… Bank Charges, PPI, and Setting off…

I’ve just travelled back from the FSA’s Canary Wharf headquarters, where I was invited to watch and speak at a meeting of its consumer panel, by acting Chairman Adam Philips. The panel’s charged with working to ensure FSA regulations work in the interest of UK consumers. Not an easy task, as of course consumer views span a broad range.

It’s been something we’ve been trying to arrange for a long time, and sadly has had to be cancelled by both sides as things have cropped up; so it’s great I finally made it, and the discussions were very productive.

In the past some people have suggested I apply to be on the panel (if they’d have me). There are many people I’ve worked with and have a great deal of respect for on it, such as Nick Lord, and a fellow journalist, Scam fighter Tony Hethrington, (see the full panel membership) but my view (as I echoed today) is that MSE is a campaigning website on things like Bank Charges and PPI. Thus, sometimes I disagree with the panel, for example on the hold on bank charges, and I think it’s better to stay free to keep MSE views, but also work in concert when possible.

A whole host of issues came up today. As well as the obvious big campaigns, here’s a few others, big and small…

  • Claims Handlers: We discussed the growth of claims handlers for reclaiming. While they’ve been around a while, the worrying trend is those companies charging up front for reclaims which are very unlikely.
  • Savings Rates: The fact even web-based savings accounts don’t list your current rate of interest – you need to search for it amongst a host of other rates. Surely in the modern technological age this can be done. Is it not done deliberately to add confusion? This is something I want to do some work on, but I’m still mulling the best way to approach it.
  • Irish Protection Issue: As I’ve mentioned in past blogs, there’s a problem with the Irish protection system. Many people got accounts out being told, as the prevailing wisdom was, that the first £50,000 of any savings was protected by the UK FSCS. Now it turns out that this is wrong and all of it is protected by the Irish system. In the unlikely event there were to be a problem this would be a horrid issue. Remember we’re talking Post Office savings here amongst others, as it’s owned by an Irish bank.
  • Insurer Stability: Another ‘future proofing’ issue, is one of the stability of the big insurers. We’ve seen problems with the banks, but not a big UK insurer as yet. This is another issue for the Financial Services Compensation Scheme and its important to see exactly how it would and could be handled. See Safe Savings for a further explanation.
  • Setting Off. This is something I’m writing a note on for the weekly email next week. It’s where a bank is allowed to take money out of your account to pay off other debts with it, and sadly activating that clause is becoming increasingly common. In many ways this is a great example of how I hope sites like MSE can work symbiotically with the consumer panel. My suggestion will be the practical one for people who are struggling to separate their bank account from their debts: moving to a new bank. Then it’s hoped that on the other side the panel will be able to lobby the FSA, to tell it this is something that must be strongly looked at under the Treating Customers Fairly rules.
  • Pensioner Poverty. With savings interest dropping rapidly there’s a big worry for those – usually older members of society – who rely on it for their income. Add this to the country’s aging demographic and possibly less tax revenue to pay out of the social security pot for pensions, and there’s a big potential problem. One of the worries is the reticence of some savers to use their capital, even if we get to a deflationary environment (see an explanation at the top of the weekly email of 18 Feb 2009), so perhaps an education process is needed.

I also offered the panel space in the forums, without any MSE interference (barring usual forum rules), so it can consult with consumers on specific issues – something I think and hope it’ll take up.

Overall it was a really useful meeting. I hope they feel the same.

Comment and Discuss

Bank charges payout to boost the economy?

Last Thursday was another huge day for bank charges reclaiming. The Court of Appeal rejected the banks’ attempt to overturn last April’s High Court ruling that bank charges are subject to fairness laws. (See Bank Charges Court of Appeal, Bank Charges News, and Bank Charges Reclaiming for more info).

Yet nothing works in isolation: alongside those chomping at the bit to get their unfairly taken cash back, there are people who worry about the bigger impact. I thought I’d jot down my thoughts, though of course having campaigned on this for three years, do remember I’m a touch biased.

Is this the end of ‘free banking’?

Last week straight after the announcement, Moneysupermarket and a couple of others put out press releases saying something like ‘the end of free banking’. Now this is nothing new, I remember drawn out arguments on this when reclaiming was in full flow; you can trace many of them back in the forums and my past blogs (like these two blogs from 2007 & 2008: “don’t blame reclaimers” and “it’s not the end of free banking”.)

Yet I’ve never taken this stance. While of course I understand the ‘it’s not right that people who have abused their bank accounts should get this money back and those who have behaved rightly will need to pay for it’ argument, for me it’s the banks who’ve abused accounts through a systemic, unlawful abuse of customers who go beyond their limits.

Here’s the reasons why I still don’t think bank charges reclaiming will kill ‘free banking’.

  • We don’t have free banking. We’ve ‘fees-free’ banking for in-credit customers; ask anyone with an overdraft how ‘free’ it is. Even those in credit are paid pitiful or no interest on money the bank then gets to lend out for others in the form of credit cards or other debts at huge rates.
  • It’s mismanagement, not bank charges that’ve really hurt. Even if £3bn is paid out, repaying every bank charge for years, this is a fraction of the taxpayer’s bill for bailing out banks. If anything sees off ‘free banking’, it’ll be SHAMBOLIC management decisions that cost hundreds of billions of pounds and caused record losses. In context, bank charges reclaiming is small change.
  • The market is too competitive. For those who’ve managed their accounts within their limits (always the best way) the market place is generally still amazingly competitive. You can currently get £100 for signing up to a new account, plus free travel insurance and an interest free overdraft, or alternatively you can be paid £5 a month just for being in credit (see best bank accounts for more info on all these). Why would a bank risk haemorrhaging customers by charging a fee?
  • Banks ALWAYS add charges. Banks are always adding stealth charges to everything; both before, since and I’m sure, after bank charges. Whether it’s additional loads for foreign exchange spending, paying to change your address, or even if they launch charges for going to the loo in branches – their job is to make money from us. Bank charges reclaiming may be a big cost, but they’d try just as hard to add whatever charges they can on, with or without it.
  • IT HASN’T HAPPENED! Of course I could add “it hasn’t happened yet”, but in truth bank charges reclaiming has been around three years now. Over £1 billion is thought to have been paid out, and the banks have at the same time (though not caused by it) collapsed, yet STILL we haven’t seen the end of ‘free banking’.

Is a payout good or bad for the economy?

Another more recent argument against bank charges reclaiming is “it’s taxpayers money”. Well, from my perspective that’s even more reason the banks need to be obeying the law rather than a justification for them breaking it. Yet also remember our money is currently sitting in the bank’s safes, and there’s a struggle to get them to unlock any of it and lubricate the economy.

Now imagine billions taken out of banks’ safes and into the hands of rightful owners for them to spend, save or pay off debts; what a stimulus to the economy in times of need. Exactly what everyone’s been calling out for.

I only wish they’d hurry up.

Comment and Discuss

MoneySaving Christmas Quiz… Where the real knowledge lies…

Over Christmas we launched a quick quiz to test and train people’s MoneySaving knowledge. Now the full MoneySaving IQ test has replaced it, I thought it’d be interesting to review what people got right and wrong.

When I wrote the questions, I wanted them to be difficult as I don’t believe people would see a benefit if they weren’t. As the average score was five out of ten (nearly 40,000 tried it), it looks like I succeeded.

Spoiler note… there are some similar questions in the IQ test, so do that before reading.

Easiest Question.

The huge majority, 98%,of people got the question

“What gives you the strongest consumer protection if you’re buying goods worth over £100?” correct, answering “paying by credit card”

We’ve been pushing the section 75 guide very hard for months, as it’s one of the most important things to know in the recession. Whether it’s down to that, or people just knew anyway, it’s gratifying to know the message is out there.

For this reason I felt I had to make the section 75 question in the IQ test much more difficult, going into some of the minutiae in the rules.

Shopping Rights Not So Strong.

Yet the majority of people didn’t know the answer to…

“You’ve bought a dress for a friend for Christmas and they don’t like it. When you return it with the receipt a week later, which of these is the retailer legally obliged to do?“

Only 40% correctly answered “Nothing, unless it was bought online” and almost as many incorrectly thought “Offer a credit note” was right.

This is a common confusion; many people think you can return anything because shop policies often allow it, but actually, unless there’s a fault, you simply don’t have a right. The exception is if things are bought online or by mail order, due to distance selling regulations (see the consumer rights guide).

There was similar lack of knowledge on the other consumer rights question in the quiz…

Huge underestimation of the power of downshifting

Perhaps the biggest surprise was how few people knew the real impact of downshifting. Where you drop one brand level lower? The question was phrased as follows…

“Here’s a good New Year’s resolution; try dropping a brand level on everything you buy in the supermarket. How much would someone who spends £100 a week on food save over a year by doing this?”

And here are the results…

    A. £200… 5,771 people
    B. £600… 16,628 people
    C. £1,300… 11,297 people
    D. £1,700… 4,457… people

Actually the correct answer is D. £1,700, as dropping down a level on everything typically saves you a third on your food bill (see the Supermarket Shopping guide). I suspect such huge numbers just aren’t that easy to believe, yet we’ve done a lot of number crunching work on this and it’s remarkably consistent.

Comment and Discuss

This website is based on journalistic research. It does not constitute financial advice. Any information should be considered in regard to specific circumstances. All tips are followed at your own risk and should be followed up with your own research . See Full Terms & Conditions and Privacy Policy. ® Martin Lewis and MoneySavingExpert.com. 'Martin Lewis' and 'Money Saving Expert' are registered trademarks belonging to Martin Lewis.
[Sitemap | Q & As | Contacts | About the Site | Accessibility | Site's Funding]