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Archive for October, 2008

Atlantic Energy: Ofgem too slow to fight the backdated price rise.

I’m in a bind. Atlantic Energy has written to its customers telling them it’s doing a big price hike, yet most importantly this hike is backdated to August. Sadly it has a right to do this as it can backdate up to 65 days under the rules.

Yet as many MoneySavers have emailed to tell me, if you write and say this is a change of contract you don’t accept, and you’re going to leave, they can’t levy the backdated rise.

The problem is, as far as I’m aware you’re supposed to leave within 15 days. Yet switching supplier can take up to two months, so what’s the situation in the meantime, can Atlantic cut off supply? To help with this, earlier this week we asked Ofgem the energy regulator for guidance, as I wanted to put a note in the weekly e-mail.

Yet no answer has come yet, and today it said it needed more time to consult with lawyers. And the 10 day clock is ticking (or has ticked for some). So I’m stuck, while I want to tell people about a way out of this, by the time I can do so it’s too late, and the consequences of getting it wrong are too big without getting authorised confirmation.

Very frustrating.

Comment and Discuss.

Thank goodness IPTW isn’t live… Crucial edit

We record It Pays To Watch about two hours before it’s transmitted. This is for a mix of technical and legal reasons. This week however, it saved my skin.

As regular blog readers will know, I’m a big X-factor fan. During my chat with Jonathan Ansell, I responded saying “I remember when my girlfriend and I first saw G4 and just went WOW!” A minute later he mentioned that he’d been on X-factor four years ago.

Then it dawned on me; the MSF and I hadn’t met four years ago. And inside the cold sweat started.

After the programme I went straight to the series producer and asked “when you’re clipping it down to time, would you mind taking that particular response out”.

Comment and Discuss

PS. I should point out, for clarity’s sake, I wasn’t seeing anybody four years ago; there was no girlfriend. I think it’s just as watching (or Sky plussing then watching) X-factor is something we always do together (sadly this year we’ve even done sealed envelopes predicting our top five), I don’t think I could imagine that I used to watch it without her.

Getting political…

In the last few weeks I’ve been contacted by a couple of politicians/advisors wanting to talk policy issues. While in the past the site has been cited as a model for web based info (see my the power of info blog) it’s interesting to see things are starting to push on.

What I’m pleased about is the requests are from more than one party, and actually that makes me feel more comfortable answering them.

  • Lib Dems.

    The Lib Dems have picked up on my blogs (e.g. Mental Health & Debt) and forum discussions about mental health and money issues.

    I must admit this is the one I’m most excited about. As I wrote in that blog, getting any coverage of this issue is difficult, so it’s great to see someone as high profile in the political world as party leader Nick Clegg MP (who this is for) taking an interest in what is sadly often seen as an unsexy issue.

    I’ve agreed to contact a few posters to ask if they’d be willing to talk to his advisors about their experiences and I’m due a phone chat (as his speech is urgent) to talk through my perspective on some of the challenges and issues.

  • Conservatives.

    The Conservative policy unit has been in contact to talk about the site, communicating money and especially debt issues, and what can be done about such things.

    I’m due to go and have a chat about it with them in a couple of weeks time. I see this as a chance to push the financial education agenda; as I’ve often said before, we’re a nation that educates our young into debt when they go to university but never about debts. For me, compulsory financial education in schools is a must.

  • Labour.

    I’ve had no contact from anyone on the political side of the Labour party (barring a few MPs who are site users, in that capacity).

    Yet over the past few years I’ve done some work with government departments on projects I’m passionate about; these include the parents guide to student finance and more recently childcare tax credits. I’m currently chatting about doing something with the Department of Health about EHIC cards in January.

    Government departments commonly use TV people as spokespeople for various messages. The usual format involves doing a day of interviews for local radio stations around the country talking through the issues. This usually affords them much greater coverage than they’d get otherwise.

    However, I do these slightly differently to the norm, as these days I’m fortunate enough to be able to afford to waive the fee, or donate it to the MSE Charity. I do that because then I can ensure that in the contract it effectively says they get me for a morning – but they don’t get to tell me what to say – so I can be critical if needed.

    Obviously, as part of this we meet beforehand and I discuss my viewpoint (generally they know anyway which is why they come to me, as with EHIC they’ve heard me saying I think everyone should get one), just in case there’s an issue and therefore they can back out if needed. Though thankfully that’s not happened yet.

    Normally this works well, as it means we’re working together on something positive, but pros and cons are given so people can make an informed choice. It’s also meant that I’ve been able to do some bigger publications like the student finance PDF guide.

It’s my hope that doing these things will be of general benefit for the specific issues, but also that it’ll open doors the other way round.

I was always hideously disappointed during the bank charges campaign at how most politicians studiously avoided it. I’m not saying they had to take sides, but it was the biggest consumer revolution since the council tax riots, and yet you hardly ever heard an MP even mention it.

Perhaps the issues above might help push things forward a bit. I also intend to offer the parties the ability to communicate directly in the forum if they want to.

Comment and Discuss

Should I do more ‘fun telly’ on top?

Times are tough at the moment, and people are looking for MoneySaving info. Throughout my career, especially over the last few years, I’ve turned down any job offers outside this strict agenda. There’ve been other ‘non moneysaving’ money show offers, as well as general presenting work.

I’ve been asked whether I wanted to be on the shortlist for a couple of the big TV celeb reality shows and always said no, as I think it detracts somewhat from the message; I can’t take that long away from the site (and I’m far too much of a scaredy cat for anything too difficult!)

More interesting have been offers for a number of game show type formats, where it fits to have someone mathematics/money-minded amongst the presenters, or in the presenter’s friend chair (don’t worry I’m not talking about the famous channel 4 one). I must admit, these are more tempting, as I’m so competitive I love the idea.

Yet would it hurt my reputation and the site? It’s tough to tell… I shall mull more. Any views (nice ones) are welcome.

Comment and Discuss

ICICI: Is it safe?

IMPORTANT: Updates & further stories on ICICI will be added to the end of this blog

Since the Icelandic collapse, many are questioning other foreign banks with lots of UK savers’ money. One of the big subjects in the Forum and in my mailbag is the Indian Bank ICICI. So I thought it would be worth jotting down a few brief notes.

ICICI was a best buy for a long time, so I suspect it’s amassed a large number of savers in the UK. In fact, its fixed rate savings account is still in the best buy tables. As you know, my policy is to choose best buys based on the rate and product, rather than with regards to overall solvency.

Let me run through the situation, looking at the protection levels, what happens if it goes bust, and how likely that is to happen.

How protected is it?

To operate in the UK, non-European banks must by law have FULLY registered UK subsidiaries. That means if it goes bust the £50,000 per person per financial institution protection from the Financial Services Compensation Scheme (FSCS) will apply just as much for ICICI as for Barclays, NatWest or any other UK bank.

So if you have £50,000 or less in it, your cash is safe (though of course, if it did go bust it’d be an administrative hassle and you wouldn’t have access for a few months). Anything over £50,000 ISN’T protected, and as I say with all institutions, in that case you’re best to spread savings into other accounts (see the Safe Saving guide for a full explanation and how this interrelates with other banks).

What would happen if it went bust?

The FSCS compensation is actually the secondary level of protection; after the crisis of the last year the government has shown its intent (though it hasn’t promised) to protect ALL savers cash. This has happened in two ways:

  • OPTION 1: It simply shifted the savings operation/nationalised it.

    Northern Rock was nationalised totally. Yet with Bradford & Bingley and Kaupthing Edge, the government simply arranged/forced the shifting of the savings operation over to a new big parent bank (Abbey and ING respectively).

    While that can mean a few minor operational issues for the week of transition, to all intents and purposes your accounts and savings continue as normal as does access to the cash.

  • OPTION 2: It paid out in full not just £50,000.

    In the case of Icesave, as it was not a fully regulated UK bank (it operated the passport exemption scheme), some of the protection came from Iceland. And it seems that meant the UK government couldn’t simply shift the savings to another bank. Instead it simply promised to protect all savings (not just up to £50,000).

As ICICI is a fully regulated UK bank, if it went bust the government should be able to go for OPTION 1; there’s no direct need for OPTION 2.

Yet of course, these are all ad hoc situations, and another bank would need to be willing to take it on, so there’s never a guarantee that what happened in the past will happen in the future.

How likely is it to go bust?

International bank (or nations) solvency simply isn’t my expertise, and it’s my view that you’re far better to rely on the protection situation than to try and second guess solvency issues.

After all, with some of the Wall Street bastions like Goldman Sachs & Merrill Lynch in trouble, as well as big British Banks like RBS/NatWest and Lloyds needing government rescues, frankly this can happen anywhere.

However I’ve compiled a list of further reading (feel free to add more in the discussion link at the end of this)

  • Business Week: This is a good summary of the situation in India and ICIC in general. Link: Business Week
  • Fitch Ratings: This is an agency that rates the creditworthiness of banks. The rating should be looked at as a cross between the actual rating and its stability (a rapidly deteriorating rating is a bad sign). Link: Fitch Rating
  • ICICI credit article: This is a useful recent guide to ICICI’s credit ratings Link: NDTV article

Update: 11am, 31 October 2008

I wanted to keep you updated with further developments and news stories related to ICICI…

  • This is Money: The Daily Mail’s money site is reviewing banking solvency, and on 29 October announced that ICICI has been removed from its best buy tables. Link: This is money
  • CNN: The US news site reviews ICICI’s latest fall in profits Link: CNN News

Update: 20 April 2009

We’ve been monitoring the situation with ICICI since this blog was originally written and updated, and a few developments have led us to modify our warnings about its stability. The Daily Mail’s money site, This is Money, has added ICICI back into its best buy tables, plus various stability indicators place ICICI in similar groupings to its fully-UK peers.

Remember, saving more than £50,000 in any bank constitutes a risk, but anything under that is 100% guaranteed by the UK’s compensation scheme

Comment and Discuss.

Is Santa hit by the Credit Crunch?

I was on Newsround today doing some clips about the credit crunch, as children are reporting drops in pocket money. The most important message I did was “This Christmas may be a little different, the price of food, petrol, gas & electricity and travel has gone up, so your parents may have a little less money. That means, don’t expect a super-dooper present this Christmas, but I’m sure they’ll still ensure you have something nice.”

Yet of course that begs the question… is Santa hit by the credit crunch?

Hopefully no children are reading this, so it’s not a spoiler. Yet you can’t simply say “all your Christmas presents come from family not Santa Claus”, and in the end we didn’t tackle it. Yet it has got me mulling how you’d break this to young children, obviously to rely on the financial problems in the Nordic countries doesn’t really cut it.

If anyone has any good ideas it may be useful to help other parents.

Comment and Discuss

X-factor: Go JLS – 100% effort

After a horrible week, for all of us, it was a relief to turn on X-factor and veg out in front of it. As I’ve written before, the MSF and I are massive fans of the show…. and I would like to say at this point…

GO JLS!

This isn’t due to the musical prowess, though the boys done good (I think Rachel and Laura have phenomenal talent and are tough to beat), but because one of the guys in the group said “we’re going to give it 100%”. Finally, at last, someone numerate on the programme…

As you’ll see from my past more than 100% effort’s impossible and further war on 110% effort blogs, this type of hyperbole is one of my pet peeves, so it was glorious to see it avoided for once. Sadly it was ruined slightly later by Scott saying “I trust Simon 110%”, but a small victory nonetheless.

Comment and Discuss

Mortgage Lenders sadly absorbing the rate cuts…

This week interest rates were dropped by 0.5%, which you’d hope would give some reprieve to hard-pushed mortgage repayers. While we have seen some banks drop their standard variable rates, meaning some customers will be helped, I just received this e-mail from a mortgage broker (who has given me permission to publish it):

“We are a small company of mortgage advisers based in Essex, we have just received an e-mail from Abbey advising that as of midnight tonight, they are withdrawing all their Flexible & tracker mortgages, so we rang our contacts within the Abbey and were told that the new tracker & flexible deals will in fact be 0.5% higher than they are currently.

So, the Bank of England cuts rates by 0.5%, and the Abbey withdraw their trackers and replace them with new products 0.5% higher: so much for passing on the cuts to the consumer.

The money offered to the banks from the government was supposed to help them start lending again, yet it seems that all they are doing is increasing their profits.

We would be interested for you and your team to look at this further, we want to help our clients but it seems some of the lenders do not.

Regards,
Frank Stone
Mortgage Advisor”

I think Frank’s e-mail says it all. This is a strange marketplace, and it’s slightly frustrating that lenders don’t help themselves by leaving some crumbs in the market at the moment.

Then again, with base rates dropping the profits on trackers drop strongly. Thankfully, there are some signs of fixed rates coming down, so it’s likely they’ll get relatively more appealing compared to discounts.

Comment and Discuss

Safe Savings beats Pizza Express

The breadth of main site (as opposed to Forum) content has grown a lot over the last year. One of the major new innovations is the Codes, Deals and Vouchers section on the front page. This has become hugely popular and each Wednesday when the weekly e-mail is sent out, normally just about pips everything else as most-read article.

Unsurprisingly it was different this week. This black Wednesday was the nadir of the Icesave nightmare and of course the weekly e-mail led on Safe Savings. Of the 730,000 visits to the site that day, it had 120,000 views, just pipping the normally unassailable Pizza Express 2for1 voucher in the restaurant deals note, which had 95,000.

Comment and discuss

Icesave… angry, frustrated and upset…


IMPORTANT UPDATE. This blog is now out of date….

The are your savings safe guide, has a special section, updated three times a day on all the issues impacting Icelandic bank custsomers.

All Updates: All latest info in the full Icesave, Kaupthing, Heritable section

_________________________________________________

The site is burning with confused Icesave savers today, rightly worried about the news of possible nationalisation and collapse. At the moment it’s a battle to get answers from anyone, and frustrating not to be able to answer people’s questions. I’ve spoken to the FSCS, Icesave itself and the treasury today, but answers aren’t forthcoming

Should Icesave have ever been recommended?

Icesave, of course, has been recommended many times on this site, after all, it’s a UK regulated bank which had great rates. Yet for the last seven months, every note on the site that mentions Icesave has included a large WARNING, explaining it’s not protected like other banks due to the ‘passport exemption’ system, plus an explanation of the (then) £35,000 limit and what it means, and a big link to the spread your savings guide and last april’s Icesave: is it safe? blog.

My stance was, is, and will be, that we choose best buys based on rate, and explain the protection system where it differs, so people can make their own decisions. The savings safety guide has been read millions of times, is top of google, and has led the weekly email on countless occassions over the last few months…. we’ve done our best to communicate the situation.

Yet ultimately, the financial world has been turned upside down; we’ve seen once immovable bastions like Goldman Sachs, Merrill Lynch in trouble and Lehmans, as well as household names like Bradford and Bingley, go kaput. Knowing where the crunch will bite next simply isn’t possible. That’s why I’ve always focused on the protection system rather than how stable any particular bank is.

Frankly right now it’s a terrible scenario, and if I’m honest I feel emotional about it, yet rationally I know I can hold my head up high, because unlike many blind recommendations elsewhere on the web or in newspaper best buys, this site has consistently included the protection information and explained it at every point, so people can work out the risks and decide for themselves. There was little else we could’ve done, even with hindsight.

It’s also worth mentioning the scale of this site is also an issue. As I wrote in the original Icesave blog, the weekly email is my main communication mode to tell people news. If I write “get your money out” of any bank in there, as it goes to 2.5m that has a potential to cause a run on the bank, if I do that, I genuinely would be to blame.

But it’s time to take a deep breath and stay with the story, to work out how to best ensure people’s money is safe and carry on.

Press release sent today.

Unfortunately gathering information isn’t easy right now. Nonetheless, I thought you’d be interested in the brief press comments I sent out today.

Tuesday 7 October 2008

MONEYSAVINGEXPERT.COM NEWS RELEASE

It’s small ISA savers with most to lose in Icesave

“As news floods in about Icesave, it’s crucial the UK Government clarifies its position, if not it’s unfairly leaving people panicked and worried. Countless small savers have a few thousand in Icesave’s best buy cash ISA. The ISA scheme was set up by this Government to encourage savings, and as such it has responsibility.”

“While I hope it won’t come to that, if the compensation scheme is needed, Icesave’s structure means the first €20,887 must come from the Icelandic compensation system and the remainder of the £50,000 protection from the UK scheme. Meaning its smaller savers have the most to worry about.”

“But what if Iceland can’t pay this compensation? While it’s said to have a reciprocal arrangement with other Scandinavian countries to protect its compensation scheme, the UK should be prepared to step in if necessary.”

“Yet the Treasury isn’t answering whether it will pay that money if Iceland can’t. It needs to assure UK savers that the whole £50,000 will get to them one way or another. I first asked this question six months ago; it wasn’t answered then, it hasn’t been answered yet and now it’s almost too late.”

We need to know what a British bank is.

“UK savers have been told their savings are safe in British banks. This protection is two pronged; first the Government says it’ll step in, as in the case of Bradford and Bingley and Northern Rock, and then as a belt and braces protection we have the Financial Services Compensation Scheme protecting £50,000 per person, per institution.”

“Unlike Icesave, banks thought of as ‘foreign’ like Kaupthing and ICICI are actually UK banks fully governed by FSA regulators; it’s only their parent companies which are from overseas. Due to their high rates they have billions of UK savers’ money in them and they are fully protected by the £50,000 scheme.”

“Yet does the Government see these as ‘UK Banks’ and would it bail them out if there were problems or is it only the last resort compensation we can rely on? This needs an answer… Mr. Darling, what is a British bank?”

Daily updated, bank-by-bank Savings Safety guide at
www.moneysavingexpert.com/safesavings

Comment and Discuss

Hai-Ya! Breaking a tile with my fist.

This Wednesday we’ve changed the It Pays To Watch schedule to focus on Financial Self Defence. As well as savings, loans & mortgages, we’ll be looking at Section 75 credit card protection (and we’re about to publish a major new guide to it on the site too).

Now you can’t do a programme like this without a film on the main theme. So squeezed in between quickly updating the Safe Savings guide after the weekend news and two minutes on the Daily Politics, I had to do an emergency film down at the local Fitness First dressed in a full martial arts uniform.

There to help was Tai Kwan Do Instructor Dave – a gentle giant of a man from Tan’Gun Taekwondo, who’s 6 foot 7 inches tall – and Dogan, one of his students. We did a little play fighting, though I must say, when you see me acting winded… it wasn’t acting.

Smashing a tile

The highlight was getting to break a tile spread across two bricks with my bare hands.

It’s quite an intimidating thing to do, though in practice not that tough. Dave’s advice was just be confident and do it cleanly, and breath slowly first. In the end I did it twice. I was tempted to try it with more than one tile, but then decided I was there for work not play, and I’d better err on the safe side.

Hai YA!

Comment and Discuss.

The UK’s only Bradford & Bingley Branch: Kensington High Street

It’s the first chance I’ve had to blog this. Last Tue, I nipped out of MSE Towers, which is in Shepherds Bush (West London) on weekly e-mail day to do a quick interview for the ITN evening news on Bradford & Bingley. As telly requires this to be near a branch, and the nearest was on Kensington High Street, a couple of miles away, we arranged to meet there.

On arrival, I was rather confused at first to see John Moylan, one of the BBC Business Correspondents who I worked with years ago, and his cameraman; I had a quick chat and only afterwards did I spot the ITV reporter and crew. It seems John had hotfooted it from TV Centre (also in Shepherds Bush) to do a piece for the BBC News.

Not long after, Hugh Pymm, BBC Economics Editor, appeared with his cameraman for the ten o’clock news. While waiting for the ITN reporter to do her piece to camera, we had a quick chat about mortgages (off air); not discourteous to ITV as I was talking savings with them.

Then two minutes later another cameraman showed up, this time by himself. We were all wondering who he was there for, especially as he seemed to be shooting lots of strange angles around Bradford & Bingley rather than the branch itself. Turned out he was from Newsnight… figures!

Comment and Discuss.

X-factor: who pays for the calls?

Just watched the Sunday night edition of X-factor. In it, whether the acts get through or not, they call home on (what looks like) their mobiles with the loudspeaker on so we can hear their families’ reaction. Yet this is done in the Carribean, Canne, Dublin, St Tropez…. so it’s all roaming calls, and I doubt they’ve international roaming cards. Who pays for the calls?

Comment and Discuss

PS. If you’re going abroad do use the Cheapest Roaming tariffs.

Thank you to the nice lady!

My days at the moment are frantic. At one point I got off a train at 4pm having not had lunch, needed money, and was late for a meeting. Heading to the cash machine, papers everywhere, I felt a tap on my shoulder. I turned round and a lady with blonde hair in a trouser suit was running after me. At first I wasn’t quite sure what was going on, then I saw she had my debit card in her hand.

It’d fallen out in the rush: not the best for a Money Saving Expert (and thankfully she didn’t recognise me!), but how kind of her to make the effort.

Comment and discuss

You can’t escape… MoneySaving is contagious

On the next floor up from the MSE Towers team is the MoneySaving Productions office, which is the engine room for my show It Pays To Watch. One of its stalwarts is the Assistant Producer (Money) Guy, whose job is effectively to be the resident money nerd, and be the one who understands my money shorthand when I’m talking about what we need to do in the programmes.

And it seems working in close proximity to me is having an impact; I’ll let him take up the story…

Guy’s story

“I’ve clearly caught the MoneySaving bug.

I was out shopping with my girlfriend, Leah, the other weekend when she was about to pay for her lunch on a debit card. Yet she is overdrawn so racks up interest charges every time she uses her debit card. I told her at the checkout she’s better off paying for everything on her credit card (which is clear) and paying it off in full every month, ensuring the payment date is at the end of her financial month (i.e. as far away after payday without encroaching into the next month).

That way, she’ll pay less interest on her overdraft because while the spending is sitting on her credit card waiting to be paid off she won’t be racking up interest, and will only pay a tiny amount on the day or few days in-between paying off the card and her next pay-day.

Leah’s reaction: “Be quiet, Martin. Can I have Guy back, please?”

Love it!

Comment and Discuss

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