Martin Lewis

Martin’s Blog…

Hi, welcome to my Blog, while the site’s articles have all the key MoneySaving info; this is my space to muse on a wider collection of topics; life, money, being in the media and more. Feel free to read or ignore!


Martin Lewis, Money Saving Expert.

Door-to-door sales… can we ask them to be more responsible?
Tuesday May 13th, 2008

My wonderful grandma, who’s about to celebrate her 86th birthday (and will be furious if she finds out I’ve put that in here!) recently had some door-to-door sales people knock at the door asking her to switch her home phone to TalkTalk. Now, as you’ll be unsurprised to hear, my Uncle and I have ensured she’s already on the correct tariff (BT with an override and she doesn’t need broadband) and she told them “my son deals with this and he’s not home.”

They persuaded her to get her bills out for them to look at, even though she’d repeatedly said she didn’t deal with it – they were so persistent she felt she had to. Afterwards, she was upset about whether she’d done the right thing, even though fortunately she hadn’t signed anything, and this upset continued for a day or two.

Grandma comes from a different generation; when she’s been sent a letter from a utility company/insurance firm saying “get our policy and we’ll save you money” I still get calls from her asking me should she switch, even though she knows what I do, and knows we’ve ensured she’s on the best of everything. Often these are offers for abysmal products, but she considers if they say “you’ll save” then they can’t be lying. After all, “how did they get my address?”

So when we asked “why didn’t you just say, I’m sorry, I’m not interested thank you” and close the door, Grandma replied that she thought this impolite as they were trying to help her.

The wider point

I’m a great believer in the adversarial relationship between companies and consumers. A company’s job is to make money, and our job is to keep our cash and make it stretch further. Thus, while many rail on about ‘responsible lending’ my key message is about ‘responsible borrowing.’ For me then, in general I would say if a door-to-door salesperson tries to sell you something, you have to take responsibility and decide whether you’re going to be sold to.

Yet how do we square that with people who aren’t playing in the same sphere? Especially some of the older generation who operate by different rules, or following on from my last blog, those with mental capacity or health issues. Ethically I believe these salespeople should’ve seen my grandma, an older lady, and realised it was inappropriate to continue especially when being told she didn’t deal with it. Yet of course, they’re commission led and focused on that – without understanding that this type of thing can leave some people upset, or even in a panic.

How do we square that circle?

Comment and Discuss


Mental Health and Debt: True Bravery
Monday May 12th, 2008

This morning I went to help launch the mental health charity Mind’s Mindweek which this year is tackling the problem of debt. It’s a subject I’m passionate about; mental health affects one in four people in the UK, and a quarter of them have severe debt problems, compared to 1 in 11 of the population in general. Yet it’s rarely spoken of.

In a few weeks, we’re funding and launching a a major new MoneySavingExpert.com guide to dealing with debt with Mind when you’ve got mental health issues, including info for carers, see my blog (Mental Health and Debt; new guide to come). It’s being written jointly by me and the MSE team, as well as some senior mental health psychiatrists.

Showing some real developments

One of the delights of this is that the FSA is funding mental health case workers to be trained in debt issues. This is hugely important; many do it informally anyway (as you’ll see from my foreward note below), so to hear it being done formally is hugely important.

True bravery

Due to doing a photocall to help promote the week (rather sadly, the week itself doesn’t cut it with the media, having someone there off the telly helps get them there) I arrived at the speeches late. I was sat next to Liz on the top table; at first I assumed she was the delegate from the regulator the FSA; a smartly dressed, well spoken woman. As I had to rush off, I was first to speak … so I got up and did my bit. I was planning to head off then, but Liz started to speak.

She said, “I’m speaking to you after years of serious depression and terrible debt, with people knocking at my door”. I sat, listened and felt quite humbled by her story, but also by the fact she was there telling it, self-evidentally petrified, but strongly determined to carry on.

For most people, public speaking is difficult enough; yet for Liz to be there, not just speaking, but telling such a personal tale, of how she even now can’t afford to pay most of the bills, the terrible harassment and difficulties she faced from debt collectors when suffering clinical post-natal depression, and the horrid impact of them, was inspiring and truly brave. At one point she stopped, saying she was too nervous to carry on, but a near spontaneous round of applause warmed her back in.

I stayed until she’d finished. And it’s renewed the vigour in which I intend to try and engage with this issue.

Comment and Discuss

Also below I have copied my Foreword from the Mind week brochure, which helps explain why I’m so passionate about it.

Foreword

Severe debt isn’t just a financial problem. It causes relationships to break up, people to lose their homes and families to break down. No matter who you are, it can send you to the pits of despair.

Yet for many who already live with mental distress, debt is a common problem. My usual rant is to rally against the ethos of responsible lending, in order to focus on responsible borrowing.

After all, the idea of putting those whose business is making money from lending in charge of when and how we can borrow is ridiculous.

Yet a few years ago I had my eyes opened. A man came up to me to thank me for my website. I asked him if he’d saved much money and his answer surprised me:

“I don’t use it for myself. I’m a mental health case worker; almost every one of my clients has debt issues. It’s tough for them to control many areas of their life. I use your site to help them sort through their problems.”

That was in the earlier part of my career. Since then, that story’s been echoed with an ever-increasing volume many times since. Yet while the noise grows, the coverage doesn’t. On a number of occasions, I’ve pitched to TV outlets, to be told the story doesn’t resonate to enough people.

Rubbish. The correlation between those in debt and those with mental health issues is far too strong. Most people have either had issues themselves or have a family member who has. This is a growing blight on our society and one we have to tackle.

For some people with mental health problems, there are times when being responsible for yourself simply isn’t possible. When that happens our nation’s ease of credit is a potential disaster scenario.

Yet this must be tempered by the fact that we can’t disenfranchise people from the credit market. Debt isn’t bad – bad debt is bad. A rational decision to borrow and do it cheaply is fine; mortgages, car loans and other investment-based borrowing is a part of our modern financial world.

These questions aren’t easy ones, and too few people want to focus on them. That’s why I’m delighted to be involved with and support the Mind week 2008 campaign.

Martin Lewis

Money Saving Expert


Why BOGOFs stop me buying tangerines…
Tuesday May 6th, 2008

For the second time recently I’ve not bought tangerines because they were a BOGOF offer. This may seem strange; after all, BOGOF means two for the price of one, so as a Money Saving Expert I should go for that…

Yet the MSF doesn’t eat tangerines, so they’re just for me. I can manage one pack before they go off, but I can’t manage two. Thus I’m left with the following choices…

    A. Get both bags and throw one away. This surely can’t be right, its wasteful and environmentally damaging. Of course I could give one away, but that’s an added hassle, and I’m not sure who’d take them from me anyway.

    B. Get one bag. Yet then, psychologically this feels wrong. I can’t have something on BOGOF but not take the second one. This feels like I’m paying twice as much as I should do for them.

Of course, when loose tangerines are available, that’s the easy solution, even though peel for peel it’s more expensive than the BOGOF. Yet I think the supermarkets, for once, are a little behind on the psychology on this one… doing BOGOFs on short life span foods has some problems; after all if BOGOFs stop me buying, that can’t be right.

Have you ever done this?

Comment and Discuss

PS. If you’re struggling with food prices, take a look at the Cheap Supermarket Shopping guide.


Some mortgage brokers don’t know who their friends are…
Friday May 2nd, 2008

Recently I’ve had a couple of nasty emails from mortgage brokers. Now I’m used to insulting comments from some businesses, mainly because showing people how to save money means that businesses lose out, often due to haggling.

Yet with mortgage brokers I tend to be in favour, and have strongly recommended them for many years. I have had many nice e-mails too. That’s why emails, such as this one sent to the site, are a little unfair, and out of order.

“Dear sir/Madam,

That’s it, I and my colleagues have simply had enough of Mr Lewis’s open abuse of Mortgage Brokers. I find it unacceptable and unprofessional to offer our services to the public as a “quick way to get free advice and an overview of the market”.

Why I would give my services for free I’m not sure, but will cretainly expect to see his fees for any recent interviews donated to charity.

What a hypoctritical zealot Mr Lewis is.

Your’s hoping he falls off something high up. ”

I’ve withheld his name. Normally I ignore them, yet this was a step too far, so I thought it would be useful to send a response and publish the dialogue.

My response:

“Thank you for your email. I shall ignore the nasty and unpleasant tone and respond to your substantive point. Though, I must say, if all mortgage brokers took your tone, I certainly wouldn’t feel comfortable suggesting anyone went to see them…

I am a huge supporter of mortgage brokers.

For the last seven years, my main statement on how to get a mortgage has been simple: “don’t go to a bank or building society, but use a mortgage broker”. I’ve done this in print, on TV, on radio, on the web, in magazines and in my books. This is a constant mantra. How on earth you equate this to your accusation of “open abuse of Mortgage Brokers” I have no idea!

Large numbers of people use mortgage brokers due to this site/my media appearances.

I genuinely believe I’ve had a positive impact on the number of people using mortgage brokers for advice. I constantly meet people and they say “I got my deal through a mortgage broker as you recommend” – someone said that to me on a radio programme the other day. In fact, even your trade magazine, Mortgage Strategy, had a piece commenting on the fact I was doing this only the other week.

I make no apology for being specific about the type of advisor.

I of course do push people towards ‘whole of market’ brokers, I believe that is the appropriate thing to do and the minimum standard of quality required.

I prefer fees free brokers.

I also favour fees free, as there are many good fees free brokers out there who are whole of market. This seems to be the crux of your problem. Yet the rules are quite simple for me: if good advice exists without paying for it, then why pay?

I certainly don’t ask you, as you suggest, to “give your services for free”. As we are both aware, fees free brokers make money from the proc fee. And I don’t suggest you need to become a fee free broker, but this is MONEY SAVING EXPERT. The title’s self explanatory, and that’s why people come here.

Funnily enough, recently I’ve actually made it plain that if you like your advisor and they charge a fee, then its fine. Though of course finding a fees free one you like would be even cheaper.

Of course I tell people to compare the non-broker lenders.

Currently HSBC’s rate matcher deal is market leading for some people. My suggestion, as I believe wholly appropriate, is to compare the best of its deal versus the best your broker offers you and go with the cheapest. I cannot see anything inappropriate about this. This is the best info and that’s what I aim for. In fact, recently, I’ve some emails from brokers telling me that they’re starting to suffer with so many direct to market deals – that giving good advice is difficult.

Even so, I think for most people the broker route is a positive experience, though widening to others deals is a very good belt and braces idea.

I hope I have addressed your points in this email. You are not the first to raise the point, but you’re certainly the most abusive. I will be publishing your e-mail and my response on my site as I think it’s appropriate people see the rent-seeking behaviour that is going on.

I genuinely believe I am a strong supporter of the mortgage broker industry; way and above any other advisers, including IFAs. To get abuse like this is unwarranted. My remit is simple: to try and save people money. I wholeheartedly believe this is the best way to do it.

As a by-product, I believe the mortgage broker industry gains. Yet you can’t pick and choose; you can’t have it that I simply say ‘use a mortgage broker’, without qualifying the way I believe it is best to do so.
Regards

Martin Lewis
MoneySavingExpert.com

Comment and Discuss


Rude words in my new Scrabble dictionary
Friday May 2nd, 2008

I’m excited. Our new Scrabble dictionary arrived today. As regulars will know, the MSF and I play a lot of Scrabble (see my previous blogs ‘I scored 596 at Scrabble, so why does it depress me?’, ‘SUPER SCRABBLE! WOW!’ and ‘I admit it. I’m addicted. It’s a US website and it’s not healthy!’).

We have the family Scrabble dictionary but now have ordered the BIG “Official Scrabble Dictionary” – with every allowable scrabble word.

The problem with the family dictionary is it’s sanitised; not much use if your letters are FITWUCK. Plus there are a few words that aren’t in the family one such as Viner (a vine dresser).

I did rather enjoy finding out that Marting is “to sell or trade something”.

Now the fun bit…

It’s very difficult not to immediately look up rude words, and so I didn’t fight very hard.
First, a combination of words that start with a well known four letter swear word beginning with an F! For propriety’s sake I shall replace it with the word blob… and include it’s definitions.

• Blob… Taboo word meaning to have sexual intercourse with
• Blobbed… refer to Blob
• Blobber… Taboo word for a despicable or obnoxious person
• Blobbers… refer to Blobber
• Blobbing… refer to Blob
• Blobbings… refer to Blob
• Bloboff… Taboo word an annoying or unpleasant person (ML NOTE: obviously this means “Bloboff” is different to “Blob off” which I would define as a taboo word to tell someone to go away)
• Blobs… refer to Blob
• Blobup… (verb) Taboo word meaning to damage or bungle
• Blobup… (noun) Taboo word meaning an act or instance of bungling
• Blobups… refer to Blobup
• Blobwit… taboo word for a fool or idiot
• Blobwits… refer to Blobwit

My favourite definition…

And this one is priceless… I’ve never heard of it, but the Scrabble dictionary is a ball of fun.

This involves another swear word, this one the famous W one, often used in the six letter form with an “er” at the end. Here I shall replace it with the word Plop… it’s the definition that’s the best bit.

• A Plopsta… a derogatory slang word for a person who acts or dresses like a gangster but is not involved in crime…

Now how many points is that?

Comment and Discuss
(In the forum discussion, please refrain from using swear words)


Do you drive a silver Corsa-type car?
Monday April 28th, 2008

If so, and you were around Shepherds Bush on Friday last week – I LOVE YOUR CAR STICKER! It was spotted by the MSF while she was driving to pick me up. We’ve got a photo; it’s the first time we’ve spotted one of the free MoneySavingExpert.com Car Stickers when out and about.

Comment and Discuss


Squaring the house price circle
Thursday April 24th, 2008

On Tuesday I was doing my regular monthly Expert slot on Jo Whiley’s Radio 1 programme. This time it was on the credit crunch and the impact on borrowing, and especially, mortgages. One section was about first time buyers and getting a mortgage. In a nutshell I said the following:

  • No one knows what’ll happen to house prices but the risk of a significant drop is greater now than it’s been before.
  • If you don’t have a deposit you’re not going to get a mortgage and probably shouldn’t.
  • If you’re looking to buy a big earnings multiple e.g. six times, it really is probably best to sit tight.
  • Renting isn’t a dirty word; if house prices dropped by roughly more than 6% you’d probably be better off renting than buying right now.
  • Houses are an asset and should be considered as such.

Of course all these are good sensible tips. And what with the Radio 1 audience being younger than other stations, it’s important to keep it plain and simple as people are less experienced with finance.

Yet afterwards, I was mulling the fact that while by answering this way I’m of course perpetuating house price decline, I have no choice as my answers are correct as I believe them to be. If first time buyers withdraw from the marketplace then there’s less money in there. I suppose this is why we see a spiral in all things rather than gradual change. Once sentiment shifts, it changes quickly, and that in itself impacts the situation so the sentiment is proved correct.

Discuss this blog


We’ve hit the big 2,000,000 on the e-mail address… unbelievable!
Monday April 21st, 2008

It doesn’t seem that long ago that I was writing a 1,000,000 on the e-mail list blog and now, less than 14 months later, we’ve doubled.

The use of this site frankly amazes me; when I started it as a place to support my broadcast work (read about the site’s history) little could I perceive that around 5,000,000 people in the UK would access it each month, and I’d be sitting here in a room filled with 16 full-time people all working together to help people save money. I must admit I’m very proud.

The Stats

I know many MoneySavers are stats nerds like me….

So here’s the progress chart for the weekly e-mail (it includes links to the waybackmachine, sometimes some images will be missing from the old versions of the site… to help improve that we may be a few days off).

August 2002… Home Page Launched. I launched MoneySavingExpert.com as my personal home page…. See what it looked like

22 Feb 2003… The Site Was Born. This was the point I had the site developed, and turned into the first version of what it is today… See what it looked like

25 April 2003…. 10,000 on email list. See what it looked like

11 January 2004… 50,000 on email list. See what it looked like

30 July 2004… 100,000 on email list. See what it looked like

28 April 2005… 250,000 on email list. See what it looked like

3 March 2006… 500,000 on email list. See what it looked like

24 Feb 2007…. 1,000,000 on email list. See what it looked like

01 June 2007…. Site re-design launched. Looked very similar to now.

20 April 2008… 2,000,000 on email list. I think you know what it looks like!

This is an incredible achievement, and I’d like to give huge thanks to the MSE team for their enormous dedication and to all site users who act as ambassadors and extoll its benefits.

When I wrote the 1,000,000 blog I was slightly demotivated as that had always been my ultimate target – now, in these times of credit crunch and financial woes, I simply want the site to be able to help as many people as possible.

Comment and Discuss


Crime and ferocious murder; what a great way to learn about the reformation
Monday April 21st, 2008

I’m a sucker for a historical novel, and I’m currently completely absorbed by Revelation, the fourth book in C.J Sansom’s series about the fictional 16th century ‘crouchback’ lawyer-turned-detective, Matthew Shardlake. Having never been the greatest student of history, what I find fascinating is that reading this series has taught me more about the Reformation, King Henry VIII, and the battles between Protestantism and Catholism than my entire school career.

I find myself absorbed in the discourse, shocked to read that one of the central arguments was over whether the common man should be allowed to read the bible, or whether it should be reserved only for latin-reading Priests. The beauty of the books is that you are seamlessly transported back in time, to a startlingly visceral world, primarily because in each book the story itself is a strong and powerful one.

Anyway I’ve enjoyed it so much I wanted to write this wee blog as a recommendation (I don’t think I’ve ever done it before).

The various books are… in order…

Dissolution
Dark Fire
Sovereign
& Revelation.

I think the second and third are slightly stronger than the first, but it’s worth investing and reading them all in order; the first does take 20 pages or so to get into. Though if you’re looking for a good escapist, but intelligent read, I highly recommend them….

Do let me know what you think.

Comment and Discuss.


Is Gordon Brown right to help first time buyers?
Friday April 18th, 2008

Over the last fortnight, I keep hearing the Prime Minister making encouraging noises about the credit crunch, and commenting on how crucial it is we rescue first time buyers and make it easier for them to get on the property ladder during it. At first this seems a valiant aim, yet after mulling it over a bit more I’m not so sure.

Of course the Govt needs to do all it can to improve the Credit Crunch situation, and pushing the Bank of England into putting more money and greater liquidity into the mortgage market is a good move. Yet to dress this up as helping first time buyers worries me; what type of message are we sending out?

I don’t normally write anything Political with a big P, but this has been playing on my mind.

Should people be buying houses now?

The market is certainly less buoyant than it used to be; as I’ve discussed many times before I have no clue what’ll happen to house prices, yet the risks of price falls are higher now than they have been for a long time (though let me stress, that means I think it’s a risk, I’m not predicting it’ll happen).

My worry about the Prime Minister’s statements is that he’s bought into this mantra that “buying a house is a must” and “people have a right” and “renting is a dirty word.” Which of course in an unstable market isn’t true.

During an It Pays To Watch, I was asked by someone with a very limited deposit who earned £25,000 a year, about how she could buy a home worth £200,000 to get her first step on the ladder. My answer was simple: “you can’t”. This is eight times her earnings, yet you can almost hear the underlying mantra of “gotta buy, gotta buy, gotta buy” being whispered on everyone’s lips and now the PM’s helping.

I have no problem with people buying affordable properties as a long term investment, if they’re not overstretching their finances and have a decent deposit (see the mortgage guide). Yet to hear the Prime Minister bolstering the idea that ‘first time buyers must get on the ladder’ at a time of possible risk worries me; what message does that send out?

Surely the aim is to put some liquidity in the mortgage market and allow those who can get sensible lending access to it. Buying a house is not always a solution, it’s a nice long term aim, but it’s not something we must always pursue as a necessity. In many ways, more crucial is allowing those people who have mortgages and who’ve borrowed well and sensibly benefit from the decrease in interest rates.

The fact that a government-owned bank, Northern Rock, has penal rates of interest to get customers to leave, when many of those customers can’t get mortgages elsewhere due to 100%-plus mortgages, may perhaps be a more sensible way of giving an example of the perils that can befall some. Shame Mr. Brown seems not to mention that.

I’ve written much more extensively on my views of how we’ve been hypnotized into thinking property ownership is a must (see my various when did home ownership become a right, House prices could fall, if I hear renting is a dirty word again…, and a nation hypnotized by property porn blogs for a more extensive explanation of why I feel this way.

What do you think?

Comment and Discuss


MoneySavingExpert.com now officially the no. 1 money site.
Monday April 14th, 2008

I’ve just received the following press release from Hitwise, the most authoratitive web stats provider. As you’ll see, the site is now officially number one. We’ve been top on all its quarterly announcements for over a year, but this is the first time we’ve topped its annual rankings… long may it continue. Thanks to all MoneySavers who recommend it.

Hitwise press release:

Hitwise UK Online Performance Awards Winners

London, 14 April 2008

Hitwise, the leader in online competitive intelligence, today announced the most popular websites from more than 50 industries in the UK during 2007.

The Hitwise UK Annual Online Performance Awards recognise outstanding online business achievement and acknowledge the most successful websites as categorised in Hitwise’s key industries, defined by the percentage of user visits a UK website received between January and December 2007. Also included are the most searched-for brands, based on volume of searches.

As Hitwise reports on the anonymous online usage and search behaviour of more than 8.43 million UK Internet users - the largest online sample of its kind - this unique awards programme recognises excellence in online performance through public popularity.

“Website visits and searches provide an excellent measure of a website’s success and brand popularity. Each of our award winners have been recognised by UK consumers as leaders in their category,” commented Daniel King, General Manager for Hitwise UK. “This is truly a people’s choice award, as UK Internet users have determined Hitwise UK’s annual top websites and online brands.”

Hitwise would like to congratulate these businesses on being the most popular websites in their respective categories for 2007.

For a complete list of top 10 winners, please visit the Hitwise United Kingdom Awards Winners page.

No. 1 Online Performance Award Winners 2007

During 2007, the following websites ranked #1 by visits among all United Kingdom websites in their respective categories.

Automotive - Classifieds - www.autotrader.co.uk
Automotive - Dealerships - www.carcraft.co.uk
Automotive - Manufacturers - www.bmw.co.uk
Aviation - Commercial Airlines - www.easyjet.com
Business and Finance - Banks and Financial Institutions - www.lloydstsb.com
Business and Finance - Business Directories - maps.google.co.uk
Business and Finance - Business Information - www.moneysavingexpert.com
Business and Finance - Employment and Training - www.jobcentreplus.gov.uk
Business and Finance - Insurance - www.moneysupermarket.com
Business and Finance - Property - www.rightmove.co.uk
Business and Finance - Stocks and Shares - uk.finance.yahoo.com
Business and Finance - Telecommunications - www.bt.com
Business and Finance - Utilities - www.uswitch.com
Community - Humanitarian - www.raceforlifesponsorme.org
Computers and Internet - Electronics - www.sony.co.uk
Computers and Internet - Hardware - www.euro.dell.com
Computers and Internet - Social Networking and Forums - www.bebo.com
Entertainment - Arts - www.tate.org.uk
Entertainment - Movies - www.odeon.co.uk
Entertainment - Photography - www.pixmania.co.uk
Food and Beverage - Lifestyle and Reference - www.bbc.co.uk/food
Food and Beverage - Restaurants and Catering - www.beerintheevening.com
Government - Central -www.metoffice.gov.uk
Health and Medical - Health Insurance - www.norwichunion.com
Lifestyle - Beauty - www.avon.uk.com
Lifestyle - Dating - www.gaydar.co.uk
Lifestyle - Family - www.genesreunited.co.uk
Lifestyle - Weddings - www.hitched.co.uk
Lifestyle - Womens Sites - www.handbag.com
Music - Companies - www.sonybmg.co.uk
News and Media - Print - www.telegraph.co.uk
Shopping and Classifieds - Apparel and Accessories - www.next.co.uk
Shopping and Classifieds - Appliances and Electronics - www.currys.co.uk
Shopping and Classifieds - Automotive - www.ebaymotors.co.uk
Shopping and Classifieds - Books - www.whsmith.co.uk
Shopping and Classifieds - Computers - www.euro.dell.com
Shopping and Classifieds - Department Stores - www.amazon.co.uk
Shopping and Classifieds - Flowers and Gifts - www.iwantoneofthose.com
Shopping and Classifieds - Grocery and Alcohol - www.tesco.com/grocery
Shopping and Classifieds - Health and Beauty - www.boots.com
Shopping and Classifieds - House and Garden - www.diy.com
Shopping and Classifieds - Intimate Apparel and Accessories - www.annsummers.co.uk
Shopping and Classifieds - Music - play.com
Shopping and Classifieds - Rewards and Directories - www.kelkoo.co.uk
Shopping and Classifieds - Sport and Fitness - www.halfords.com
Shopping and Classifieds - Ticketing - www.ticketmaster.co.uk
Shopping and Classifieds - Toys and Hobbies - www.toysrus.co.uk
Shopping and Classifieds - Video and Games - play.com
Sports - Football - www.liverpoolfc.tv
Travel - Agencies - www.expedia.co.uk
Travel - Cruises - www.pocruises.com
Travel - Destinations and Accommodation - www.laterooms.co.uk
Travel - Maps - www.multimap.com
Travel - Transport - www.easyjet.com

About Hitwise:

Hitwise is the leading online competitive intelligence service. Only Hitwise provides its 1,400 clients around the world with daily insights on how their customers interact with a broad range of competitive websites, and how their competitors use different tactics to attract online customers.

Since 1997, Hitwise has pioneered a unique, network-based approach to Internet measurement. Through relationships with ISPs around the world, Hitwise’s patented methodology anonymously captures the online usage, search and conversion behaviour of 25 million Internet users. This unprecedented volume of Internet usage data is seamlessly integrated into an easy to use, web-based service, designed to help marketers better plan, implement and report on a range of online marketing programs.

Discuss this blog


Starting to convert the family…
Monday April 14th, 2008

They say the last to recognize a prophet are those closest. And while I’m certainly no prophet, I’ve been accused of MoneySaving zealotry many times, and predictably my family are the toughest to persuade.

In a past blog I recounted how my Dad only listens to my info through a third party (see past “Have you heard of…”) blog. This time it was the turn of my cousin Mark, a successful solicitor in Manchester.

At my family engagement party kindly thrown for the MSF and I by my father and step-mother, I was chatting to Mark… who good naturedly said something akin to “MoneySaving is all well and good, but I’m pretty good with cash anyway, and it’s only small change really.”

This is a common retort from people in good jobs, and of course, it’s true there is a time/money equation … but my standard reply to it is…

“I’ll accept that sometimes you don’t have the time to save money;
if you’ll accept that sometimes you don’t have the money to save time..”

Ok, I admit it’s a little cryptic, but it flows well and the sense is important. Even those short of time need to accept that by skimping on sorting out the big elements of their personal finances they’re going to be hit severely in the pocket, and spend the time accordingly. After all, as the Money Makeover guide shows, by sorting out all your cash it is possible to give yourself the equivalent boost to a 25% payrise.

Of course, I continued to try and persuade him, with suggestions of big and easy MoneySaving, such as Mortgage Fee Reclaiming… (I’m a bit like a dog with an old rag when I get on the subject; I won’t let it go, whether it’s worth it or not.)

Yet all’s well that ends well, as I’m pleased to say I received the following email the other day…

E-mail received from Mark Lewis…

“Hi Martin

I was too lazy to call Nat West to get my administration fee back from when I redeemed my mortgage. Anyway I asked Shelley (his wife… ML) to phone. One call, a bit of holding and then £140.

Hope you and Lara are keeping well.

Thanks for your idea and help.

Mark”

YAY!!!!!!!!!

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Baboon’s Bum! Another new accolade for MoneySavingExpert.com
Friday April 4th, 2008

I’m very proud today. The site has won many accolades: it’s the biggest money site in the UK by a mile, it’s been Radio 2 website of the year, personal finance website of the year, one of the Telegraph’s 100 most useful websites… but frankly nothing comes close to this.

Google webmaster tools shows we are now top of the image search for the term “Baboon’s Bum” for, rather unsurprisingly, the image in my past Baboon’s Bum blog. And this is a popular search for many intents and reasons. How marvellous!!!!

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PS. Know anything else MSE comes top for that you wouldn’t expect? Please report it in the discussion thread.


Quid pro quo
Friday April 4th, 2008

When I go for my Tuesday mornings at GM-TV, I tend to spend a chunk of my off camera time answering questions for the crew, production and editorial team about their money issues; whether it’s in wardrobe, make-up or meetings. And I know GM-TV’s resident GP Dr. Hilary Jones does something similar.

Last Tuesday was a first though. Sadly, after GMTV early Monday morning followed by a long day in the office, I got a stomach upset, and the resulting hot and cold flushes meant I didn’t sleep at night. Lying awake at 3:30 (my pickup time is 7:05) I called in ill, but in the end decided I would try and get my slots done.

When I got there, sadly I’d missed the whole night’s sleep and was feeling pretty dire. Hilary walked in and asked if I had five minutes. He wanted a quick chat about a financial question… perfect… so I grabbed my opportunity too. Good symmetry!

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Icesave: how safe are your savings? Facts and myths
Tuesday April 1st, 2008

Icelandic bank Icesave’s been the subject of a few newspaper money section articles about limited withdrawals from its UK account with concerns about the credit crunch. Newspapers do enjoy stories of worry, doom and gloom, so my aim’s to take a detailed look at the bank; how your money is protected in it, and the safety issues to help you make up your own mind.

It’s a difficult call, and my aim is far more to give you the information needed to make a rational consumer decision rather than sway you. My view is in the summary at the end, but its your money, you need to make your own mind up!

Why this focus on Icesave?

My overall reason is because its cash ISA is currently one of my top picks (see top cash ISAs) and its savings account is still one of the highest interest payers (see top savings). Therefore it’s an account that many, choosing on standard MoneySaving terms, should be picking/using.

Yet with the credit crunch biting; it’s important to also consider wider issues. Before I go into those, it’d be useful if you’d read my full Are your savings safe? guide first….

Now onto a couple of stats.

Icesave is a member of the financial services compensation scheme (FSCS).

All money in UK savings accounts, cash ISAs and current accounts are protected up to the first £35,000 put in there, in the unlikely event it went bust. Icesave is no different in that respect.

Icesave has opted for the ‘passport exemption’.

However, Icesave is one of a few EEA (European Econmic Area) banks, which has the passport exemption (there’s a full list in the Safe Savings guide). This means that in the unlikely event it went bust, the first E20,000 needs to be reclaimed from the Icelandic compensation system not the UK system. The remainder of the £35,000 would still come from the UK scheme.

Add this exemption together with the fact the Icelandic financial system is exposed to the crunch and this has caused a small minority of people to wobble.

It’s interesting to note that this doesn’t seem to be happening, to the same extent with Kaupthing, the current highest interest savings account. While it too is a bank of Icelandic origin, when UK savers put their money in, they’re in fact doing it with its UK banking arm, which has the standard FSCS protection as it hasn’t chosen the exemption.

In the unlikely event of problems; how would the passport protection work?

This is something we’ve raised with Icesave; below is its response, which was backed up by a document from the Icelandic Financial Services Association; confirming the legal strength of the info.

“Icelandic banks pay into a fund which is set aside to be paid out for compensation should it be needed – the UK scheme doesn’t have this and could therefore technically take longer than the Icelandic scheme!” (Note from Martin: The UK scheme is set up to call money in if needed, rather than work on a pot of money system).

All talk of compensation schemes is purely hypothetical because they have never been used, but given the above, there is no reason to assume that the Icelandic scheme would be any more complicated or take longer.

In the extremely unlikely event that the Icelandic government wasn’t in a position to meet all claims, all the Nordic countries have an arrangement where they will step in and help any one of the participating countries that are in trouble so there is an additional layer of reassurance and cover.

If you could make it clear that Icesave customers are fully protected up to £35k the same as customers of any UK bank and that they will be paid as quickly I’d be very grateful!”

Of course this doesn’t offset the fact you’d be dealing with an overseas regulator, yet as this is an unlikely possibility, the above does put to rest many of the issues.

So what’s the problem?

So far I’ve deliberately focused on “how protected is it?” rather than “how likely is it to go bust?” And as far as I’m concerned that’s the more important question.

The reason behind this is simple. The credit crunch is a nightmare. Picking out “which bank is under threat” almost feels like a game of random chance. The job of looking at the indicators isn’t mine, that belongs to the City banking and bond strength analysts. Yet even then the crunch has shown, that system isn’t very accurate and hasn’t been predicting events.

Northern Rock was an issue of sentiment. When it got into problems, the cause was the fact that a huge amount of its cash came from the money markets, which were teetering. However, what killed it was the mass panic and withdrawal queues.

Giant US bank Bear Stearns was much more of a shock for many, and was highly rated as a profitable player not long before hand.

That means picking out if any other banks are vulnerable is a bit like drawing a lottery ticket. And it’s virtually impossible to pick out which banks have risks (my guess is even in the discussion linked from this blog you’ll see people arguing both sides). As that’s all about speculation, for me it is far more important to understand the available protection; which is fact.

On its own website Icesave has an article detailing its own financial strength indicators. This boast should of course be taken with as much a pinch of salt as anyone saying the system is struggling.

The Summary

Icesave has high interest rate accounts, and is a best buy in certain categories. That makes it an attractive account. The risk of it going bust, doesn’t seem to be very substantively more than any other top savings account bank and this is unlikely to happen (though nothing’s impossible).

Yet if you are looking to place more than £35,000 in it, so that your cash is not covered by the compensation scheme, the risk element with it (and any other bank) increase. You need to see how that fits in with your entire holding of savings (see are your savings safe? for strategies).

If, in the unlikely event Icesave were to collapse, it would probably be bureaucratically more difficult to get your money back than if a fully-UK bank went bust; but again not substantively so, and may actually be faster.

Therefore, where Icesave is a best buy, it remains a best buy. If I were to arbitrarily pick accounts not to include, then articles wouldn’t be accurate, where do you draw the line? This site is about listing highest interest rates to save people money… to get in the ‘picking the dodgy bank’ game - is an impossible task.

Of course, there are no guarantees, and it is a VERY tough call, but this is my best estimate of the situation. Yet, my aim by writing this breakdown of the facts is to help you make your own decision with full information.

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Don’t mess with da MoneySavin’ Family…
Monday March 31st, 2008

A wee tale via my big sister Debby. She’s a Manchester based aerobics/step/body pump etc instructor, and excitedly went to the massive instructors convention on at Blackpool’s winter gardens on Friday. Deb’s as enthusiastic about her work as I am about mine, so she bounded up there early for maximum time (if you want an idea of how my sis would be in a place like this, if you’ve seen the film Kenny, you’ll understand).

After a while she went to one of the music stores, called ***** ***** to get some new tunes for her classes. As it’s a public performance this isn’t like buying music for yourself, it comes with the PPL licence (that allows you to play it for commercial purposes).

The following conversation ensued.

Deb: “Any chance of getting a discount, I am already a member?”

Salewoman: “Discount. No chance. Where do you get that from?”

Deb: (laughs) “Uh oh, I think I may be turning into my brother!”

Saleswoman: (Deb had already given membership card; after looking at it) “You’re a Lewis, your brother isn’t called Martin is he?”

When Deb said it was, the saleswoman revealed herself as a massive site user (apparently a competitions board regular). On hearing this, one of the nearby DJ’s came over to comment that she’s always going on about the site and the MoneySaving on there. Of course my sister, seeing an opportunity said:

Deb: “Do I get a discount now?”

Even then, after a fun chat, it was a no. So she bought the goods and left.

A little later I called her and was regaled with this story. So for a bit of fun, I told her to mutter I’d tell the story in here, but without revealing the company; after all, no discount, not a drop of publicity. Apparently when she returned to tell them that, “discounts next time” were mentioned. Ah well…

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Should I have given him the money?
Thursday March 27th, 2008

A young man rang my doorbell, maybe aged 20. He said he was from the local learning disability home and was looking for sponsorship for a ten-mile run he was doing; the money would support the home. He handed me an untidy sponsorship list which many people had signed.

After a brief conversation, to my instincts (and my father was headmaster of a school catering for children with learning difficulties and I grew up living there) he very much seemed to have learning difficulties. It was difficult to communicate and he appeared to be answering much as he’d been told too.

I asked him if I could give him an email address for the sponsorship, but unfortunately he didn’t really understand. I did ask if anyone would be helping him with the list, but he was a little confused. However he did let me know some people had sponsored him there and then.

This left me in a difficult position. I wanted to help; maybe I’m a soft touch, but it was cold and he was very earnest and trying hard. It did cross my mind that perhaps it was just a good act; I’d asked him for ID but he didn’t have any (the home should’ve done that). So what do you do? In the end I decided to give him five pounds in cash; better than putting my details on a form, and enough that if I was conned I don’t regret it too much.

What would you’ve done?

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087-0 numbers: are they training staff?
Tuesday March 25th, 2008

I’m interested to know if there’s a new trend in companies using disguised premium rate 0870 numbers (see the saynoto0870 guide). Twice in the last week I’ve been given 0870 numbers to dial, yet rather than being told the number is 0870-123-123, both times it’s been told to me as 087-012-3123. Thus the call operator is never actually saying the phrase 0870. Cunning devils…

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Stephen Fry: The first celebrity I ever e-mailed
Tuesday March 25th, 2008

Back in 1995, at the end of my year as General Secretary (President) of the LSE Students Union, having only recently discovered e-mail, the entertainments sabbatical, Gary Delaney (who’s now a stand-up comic), and I were surfing the web – before it was called that – and came across Stephen Fry’s website.

Back then the internet was in its infancy, confined to limited numbers in Universities, and techies. We were both comedy fans (I spent a couple of years doing amateur stand-up, with Gary writing some of it; thankfully he later worked up the courage to do it himself, and unsurprisingly massively surpassed me as he has funny bones I could never dream of) and Stephen Fry was a great hero.

Tentatively we emailed him, wondering if the great man would e-mail back, and shockingly he did. Unshockingly, while I can’t remember exactly what he said, it was witty and erudite. Yet the biggest surprise was the fact that he’d bothered to email back in the first place.

As I now know to my cost, as the Internet’s grown it’s become virtually impossible for those of us in the public eye to answer back, even people as low down the pecking order as me. I get literally thousands of emails every day, and all get an auto-response; a shame as in the early days of the site I tried to follow Stephen’s example; now I could spend 24 hours a day replying and still not reply to them all. Though I do try to post in the Forum whenever possible.

Occassionally I manage to email or respond to a PM, and sometimes when I do I get something like “I can’t believe I’m actually talking to you – is it really you?” in response. Rather similar to my email back to Stephen Fry…

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LSE Governors update
Tuesday March 25th, 2008

Just a quick update on some earlier blogs (see LSE Governors blog and blagging about fiduciary responsibility). I’m very proud to say it’s been confirmed that I will be officially joining the Governors this year.

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